Free and Fast, mentioned in the description, not yet received.

[legarlu]

Recently purchased an item and paid on the 6th August.  Seller is in the same City,   Chased it up yesterday and  was informed it  was posted 7th August.and as I chose not to pay an extra $3.50 they say it can't be traced  

Below is some of their reply:  Have checked and they have many neutrals & a couple of negs regarding slow post.

We apologise for any inconvenience Australia Post may have caused, however we have no control over Australia Post.
We also have proof of lodgement and we are prepared to provide it to eBay or PayPal if necessary.

Have today contacted Paypal in the resolution centre, and will wait another day then escalate to a claim.  Any other suggestions appreciated.

[thingsmostneeded]

Um...don't you think you are being a little bit hasty?

Posted on the 7th, thats last Thursday. It's really only had friday, monday, tuesday and today in the postal system.

If the seller can show you a postal receipt marked for Thursday, is there much more they can do at this stage? Aust Post have the mail, not the seller.

Opening a INR dispute on the 4th day is a bit rapid.

[curraone]

Just to clarify - was it thin and small enough to be sent as a letter?

Or big and fat and as a parcel?   

Fast and Free is a dicky thing that ebay put on listings with free postage - the seller has no option not to show it

Items showing "eBay FAST 'N FREE" have an estimated delivery time of 4 business days or less. eBay FAST 'N FREE is our proprietary method of estimating delivery times based on the buyer's proximity to the item location, the postage service selected, the seller's postage history, and other factors. Delivery times may vary, especially during peak periods.

[curraone]

And I am surprised paypal let you open a dispute so early - isn't it a mandatory 4 business days?

[diltronix]

It was also a public holiday on some places on Monday.

Opening an item not recieved case against the seller is an automatic defect on their account. They are unlikely to be very helpfull now (not that I can really speak for the seller) and you may have shot yourself in the foot if they do indeed have proof of posting. Even if you neg them it is still going to be the one defect.

[shepherdsrule]

and a PH here in Brisbane today....if you want to get an item as soon as you pay for it go to a BM store.

PLEASE do not take the eBay 'ETA' as gospel, they do not have a clue.

Any other online sales site (other than eBay) will advise up to 28 days for delivery, patience is a virtue.

[phorum_junkie*]

And I am surprised paypal let you open a dispute so early - isn't it a mandatory 4 business days?

In most cases you can open a dispute within minutes of making a payment.

[legarlu]

No public holiday here.   The seller is approx 50 kilometres away.  Item was posted in an envelope. 2 days max to get here.

[curraone]

Sadly, I have read several posts where ordinary mail is taking up to 5 days to get to the next suburb.   I would make a decision after I received the item or after 10 days without receipt.

[digital*ghost]

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@legarlu wrote:

No public holiday here.   The seller is approx 50 kilometres away.  Item was posted in an envelope. 2 days max to get here.

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2 days is really more like the ideal / average. 

Most of my mail goes as a large letter - 1-2 days locally on average, but there's been a few instances where it's taken longer than that - once an item took 3 months. I'd long since replaced it for my buyer, but it was equal amounts surprising and interesting that a domestic letter took that long.

I often send two envelopes to the same address on the same day, at the same time, in the same street box.... and they can arrive a week or so apart, so not even the same mail 'lot' is processed the same, let alone all mail from / to certain locations.

I'm not trying to suggest there's absolutely no cause for concern, but personally I always wait two weeks for domestic mail before I take any kind of action.