Haven't received item

[missbellybean]

Just paid for a item through bank deposit over 2 weeks ago and it hasn't even arrived. Ordered a few more things that week from other sellers and I got the items just days after.. No problems

Contacted the seller, who told me in a few words it was sent on the 29th and that was that. Looked at the feedback and they have a few neutrals one busier claims they didn't receive their item. Mentioned that to the seller, who was rude and told that that buyer did receive the item but didn't get the money back thru PayPal. Now no contact from the seller who it think is just blowing it off as my loss and I think this is not right!

2 weeks to receive a freakin cloth nappy?
What should I do? Contacted today and asked what he will do refund the money to replace the one that's lost in the post. No reply.

I have never had something lost in the post it's really unusual!

[stormness_1]

Ask for the tracking number, it's on their postage receipt under article ID. 

if it was posted in Australia to another Australian address with Australia Post, it had a tracking number.

Otherwise, pay with paypal. it's also a free service for buyers, all you need is an email address and a bank a/c or credit card.

[zoedy06]

Thanks once again for the input and support.

My problem is I can't get this seller to correspond. 4 attempts with no outcome. First time ever I have left negative feedback and am asked am I sure I want to leave negative feedback and do I want to contact the seller. YES I AM SURE.

At the end of the day it is what it is. I am really disappointed as I needed these things for my granddaughters birthday cake.

Am annoyed because I know this seller has been on ebay as she is buying from other sellers, ergo she has seen my messages.

Just plain rude I guess.

Thanks for all the info on Paypal. I HAVE been a Paypal user since joining Ebay but this time I used bank deposit. My second order from this seller came thru no problems(a more expensive order)  using bank deposit. So go figure huh. Like I said, trace it if posted, post it if an oversight, or refund if not able to supply. Without an answer to messages what are you supposed to do.

[jensmanchester-australia]

zoedy - if a seller is not responding via email you can always request their contact details through ebay and give them a call. It is often quicker and easier to sort things out over the phone than by email.

[zoedy06]

Hi Jen,

Thanks for that. Tried her business phone number as she had her primary business address on the second order delivery  but have not been able to get phone answered. Perculiar way to run a business?

It has been very nice to have good people offer advise but I really believe that this seller is the type to think " if I just ignore her she will go away".

I have learnt in my 6 decades that life's too short to sweat the small stuff.

I just don't like injustice of any kind whether it befalls me or anyone else.

Cheers to all who have had such wonderful input. Much appreciated.