How do I report/claim an issue with the Global Shipping Company??

I bought an item from the USA, firstly its not what i bought, i have contacted the seller and its not what he sent me. The package was going through the Global Shipping Program.

From the looks of the package its possible someone else has my item.

How and who do i contact to sort this out.

 

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How do I report/claim an issue with the Global Shipping Company??

Sorry, I don't really have any experience with issues related to the GSP - if the seller hasn't replied yet, I'd give them a little more time to do that before taking any further action, but I'm mostly just bumping this in case it helps bring the thread to the attention of someone with more first-hand experience of this kind of issue. 🙂 

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How do I report/claim an issue with the Global Shipping Company??

I'm with you Digi.....I've been watching this thread and hoping someone might be able to help.

I certainly don't feel qualified to do so even though I am reasonably familiar with the GSP and the way it is supposed to work.

 

All I can offer the OP is Good Luck...better you than me.

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How do I report/claim an issue with the Global Shipping Company??

Wouldn't you just file a claim through eBay or PayPal? Not received or not as described. If you got the wrong item it's up to the seller to rectify or refund isn't it? Or am I missing something here?
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How do I report/claim an issue with the Global Shipping Company??

Yes, unfortunately you are missing something....the fact that the seller sent the item using the GSP.

And the OP has already contacted the seller who has said it was not the item he sent.

 

There is really nothing the seller can do once the item has reached the GSP dispatch hub.....once in the hands of the shipper the seller is completely covered for all shipping defects and condition of the item on arrival.

 

From my own experience and several anectdotal posts on the boards it is almost impossible to contact the GSP to sort anything out....that is why a wished the OP good luck.

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How do I report/claim an issue with the Global Shipping Company??

Surely regardless of who ships it there should be recourse? Otherwise what possible reason is there for buyers to use gsp? I avoid it for the additional cost but this is another compelling reason.
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How do I report/claim an issue with the Global Shipping Company??


@vicbeary1983 wrote:

I bought an item from the USA, firstly its not what i bought, i have contacted the seller and its not what he sent me. The package was going through the Global Shipping Program.

From the looks of the package its possible someone else has my item.

How and who do i contact to sort this out.

 


As a first step open an eBay money back guarantee dispute for not as described, if this option is available to you.

 

If you are able to open a case, and it is not resolved in your favour, you can then open a paypal dispute.

 

 

 

 

 

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How do I report/claim an issue with the Global Shipping Company??

An INAD dispute is an option, but not really fair if the seller sent the correct item (and at this stage there's no reason not to believe they didn't). Wouldn't an eBay MBG case would just mean the seller has to refund or pay to have it returned to them? when it's Pitney Bowes who should be footing the bill for return / exchange (assuming, again, the error occurred when they re-packaged it). 

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How do I report/claim an issue with the Global Shipping Company??


@letscleanupmycupboards wrote:
Surely regardless of who ships it there should be recourse? Otherwise what possible reason is there for buyers to use gsp? I avoid it for the additional cost but this is another compelling reason.

Yes, of course there should be recourse, but I have yet to find anyone who has had any success with contacting the GSP which is what the OP is asking about.  The fact is that the GSP shippers seem to want to be uncontactable and they do a very good job of going to ground.

 

As far as I am concerned there is NO good reason for buyers to use the GSP.   It is only of benefit to sellers who think it is the Ant's Pants of shipping methods because it gives them full seller protection and no responsibility once the item has reached the GSP shipping location.

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How do I report/claim an issue with the Global Shipping Company??

Egads... my previous post is a bit of a jumbled mess (that's what I get for posting right before I'm due to head out Smiley LOL ).

Hopefully what I meant is clearer than what I wrote 😮
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