How long does a seller get to ship an item after I have paid for it, before I file a dispute?

[cklclax]

I paid for an item 7 days ago, seller has acknowledged receipt of funds (paypal), but still hasn't shipped the item. How long do I wait before filing a dispute...?? Thanks.

[extra-keen]

What is the sellers handling time? Was the item purchased a custom made item?

7 days is a long time not to post. Perhaps you could contact them again and ask when they are shipping. At least you will then have some idea. If you don't get a reply, you have up to 45 days to commense an item not received dispute. Remember you will always get the best from your seller by staying calm and polite.

Good luck and let us know how you go.

[lyndal1838]

How do you know it has not been posted.  A lot of sellers never mark items as posted, so you cannot use that as a guide.

The watch seller has a delivery time of 5-9 business days from Singapore.  If you paid on Tuesday it has only been 3 business days, so way too soon to even think about opening a dispute.

I would allow at least another week before asking the seller to confirm postage....do not open a dispute without contacting the seller first.

[*crikey*mate*]

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@lyndal1838 wrote:

.do not open a dispute without contacting the seller first.

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i thought this was really worth repeating.

to answer your question though, I don't know how long eBay makes you wait to open a dispute, but you can have SNAD or INR, so given the short time fram that has elapsed, I am not sure that any of these are relevant to you.

From Hoing Kong, I think it would be fair to start looking at disputes at around the 4 week mark. Any earlier is pretty rude IMO.

Just remember that you have until Day 45 to raise a dispute with PayPal for INR, DO NOT allow it to go past this time, no matter what your seller tells you.

[davewil1964]

If it's coming from Hong Kong, this might be relevant -

http://www2.ebay.com/aw/au/201310.shtml#2013-10-03113347?_trksid=p3984.m2301.l3955

[phorum_junkie*]

As a rough guide I wait 10/12 business days from cleared payment for domestic post, 15/20 for international. depending on their handling time. I will then send one email asking if there is tracking, if I don't get a valid tracking nunber within a couple of days I open a dispute and give it another week before escalating to a claim. If I get a tracking number that shows it is still n the delivery system I will wait 2 weeks before escalating.

[lyndal1838]

I believe it is a watch from Singapore.

[cklclax · Accepted solution]

Hi, thanks for the info. I managed to get hold of the seller. They have shipped the item, but never marked it as such, so I didn't know that it had been actioned. I still haven't received it, but am happy as long as it is on the way.
Thanks for your reply.

[redlitespecialsdownunder]

4 weeks wow are you tripping?
Do you go out to a restaurant & order a meal & be told your order will be cooked & delivered within next 4 weeks. NO that is wrong, therefore why should any transaction or eBay purchase be any different, professional sale & a professional business will & should have the item ready for shipping with 24hrs of payment made. Enough said.
4 weeks is highly inappropriate & I’d be asking for a refund after 7 days, regardless business days or not.

[k1ooo-slr-sales]

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@redlitespecialsdownunder wrote:
4 weeks wow are you tripping?
Do you go out to a restaurant & order a meal & be told your order will be cooked & delivered within next 4 weeks. NO that is wrong, therefore why should any transaction or eBay purchase be any different, professional sale & a professional business will & should have the item ready for shipping with 24hrs of payment made. Enough said.
4 weeks is highly inappropriate & I’d be asking for a refund after 7 days, regardless business days or not.

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redlite, welcome to the boards.  A trap for new players is to reply to posts that are old . . . . . in your case over 4 years old.

Please check the date on the post your are replying to.  Other than that, welcome, do come back again.