How to track item

[pacomau2014]

Bought a phone last week and it was shipped a day after I paid it. My problem is its got no tracking number because its just domestic standard postage. How can I track the item? Plus I'm not sure if Australia Post deliver parcel in rural areas. Please help.

[phorum_junkie* · Accepted solution]

The seller is under no obligation to pass on a tracking number, if there is one.  I have never bothered to track an item I am waiting for unless it gets overdue, I allow 12 working days for domestic and 15 to 20 for overseas. If a mobile phone is being posted within Australia it should have a road only sticker on it and may take longer, especially if you are in a rural area. Only you can know if AP deliver to your property or expect you to collect parcels from your nearest PO.

[amber-eyed-girl · Accepted solution]

If you are concerned, you should ask AP directly how long it might take from the seller's location to yours. If it then takes too long, you can follow it up with the seller. Don't let your 45 days of buyer protection expire if you paid with Paypal, if you do not get it in a reasonable time frame, you can open an item not received claim; that will give you another 20 days of protection. If you have a claim going and get the phone you can just close the claim. Without a tracking number, you just have to wait.