I am unable to escalate a request the link given will not let me continue to the next stage.

[davidc4430]

first, this isnt ebay, you are not talking to anyone with ebay customer service here, just buyers and sellers as yourself.

now, either give more detail about your problem so other members can maybe help you

or

call ebays help line

[twyngwyn]

are you the buyer or seller?

[digital*ghost]

There is minimum timerame that must pass before a request can be escalated, I think it's 3 business days (though not 100%), and I believe it will exclude weekends, so if the request was only recently opened (Wednesday, Thursday or Friday), I'm pretty sure it wouldn't be able to be escalated until Monday at the earliest.