I have had a number of items not received , are buyers aware that the tracking means nothng

[woz.watch]

I have had a number of recent items not recieved and they are toatling quite a bit in the hundreds $$$$$ , are other buyers actually aware that buying from China and Russia that the tracking actually ends at the boreder of those counties and then thats it!

I have asked the sellers to try and locate this but this is whta the general reply i receive, an dthe tracking information backs this up.

These were not send signature required but still with tracking , i would open a dispute but i buy alot fom these suppliers and risk being black listed as a buyer if i complain as i have done business with some of these sellers before and actually received the items.

It has been lost or stolen in the post , does ebay or pay-pal cover this without opening a dispute up with the sellers, as i dont want to be black listed by good sellers ?

Kind regards

[maranock]

This is difficut for me to relate to as I buy a lot from China and have hardly had any go missing in years. All I can offer is that you check your sellers feedback and be more careful with your purchases, or just pay a little more and buy from Australian sellers.

The other problem perhaps is having your parcels stolen from your mail box. In that case you may have to get a parcel locker or PO box as that is not the sellers fault and they should not have to reimburse you for that.

Have you been in touch with the sellers. Usually Chinese sellers will go out of their way to help you if you let them know there is a problem. Don't go to dispute until you have messaged them.

[davewil1964]

It has been lost or stolen in the post , does ebay or pay-pal cover this without opening a dispute up with the sellers

No. Neither eBay nor Paypal will generally stump up their own money. Especially in the case of eBay, who require a seller to provide proof of delivery.

[papermoon.lady]

I don't think that Chinese sellers block buyers for opening a dispute so often. It is possible though.

PayPal usually refunds if you open a dispute and there is a tracking number without proof of delivery, but it is at their own discretion, and at any rate you don't want to open a dispute. You can try to contact them if you wish. It doesn't cost anything, but I don't think they will without a dispute.

[*tippy*toes*]

I've bought a lot from China over there years and had very few things go missing. Most Chinese sellers will bend over backwards to fix a problem if you contact them without a dispute. If you use the ask about using my item or I want to ask the seller a question option, it doesn't automatically open a dispute, like it can with other options.

A lot speak reasonably good English, some speak none and use a translator. As you don't know which category your seller falls into, keep the text simple and written properly, including capital letters and punctuation. No abbreviations. Something simple like "I want to inform you that my shipment hasn't arrived. I will check with the postal office (post office translates to something weird, but postal office works)". If you're not sure if what you write will translate, go into google translate, put it what you want to write, then translate it to Chinese. Copy and paste the Chinese text back into the main box and translate it back to English. From there you can change words so they translate properly.

Most Chinese value their feedback highly. It is extremely important to them. That is why most will bend over backwards to resolve any issues, so you don't leave bad feedback for them. Depending on what you bought, sellers will generally refund without the need for a dispute (sellers of electronics and bits and bobs often need a nudge). A lot will ask you to wait another week. That's not unreasonable. If it hasn't arrived in that week, send another message saying it hasn't arrived and they should refund. If they don't, then go the dispute route. Bearing in mind, you only have 30 days from the last ETA to open an eBay dispute (you have 180 days with PayPal).