I have purchased a mobile iphone in November 2017 and that is faulty.

[kanakmamun]

I have purchased Iphone in november 2017 with one year warrenty, however the touch screen stopped warking. i am trying to contact with buyer but not responding. I have paid thru my credit card thru emaiy. what is the process to complain about this dispute and claim my money back.

[kopenhagen5]

I assume you are trying to contact the seller.

If paid via PayPal you have 180 days to open a case for Item Not As Described.

If you paid by credit card then you can contact your bank about doing a chargeback.

Electronic items are best purchased from a well known store with a genuine warranty.

[enigmabear]

Not a good ides to buy from sellers based in China who have horrid feedback, especially if you are not using Paypal

I am not surprised they have not responded

Also, assuming it was from China from one of those dodgey sellers who have left feedback, the warrenty means nothing

I would be suprised if it is even actually a genuine Iphone