I thought that ebay does not condone fake items described as original ,any answers anybody.

[advancedcertificate]

fake items on ebay describing as real????????????? whats going on ebay,

[*crikey*mate*]

How eBay Protects Intellectual Property (VeRO)

Reporting Intellectual Property Infringements (VeRO)

However, because eBay cannot be an expert in your intellectual property rights in over 25,000 categories, and cannot verify that sellers have the right to sell the millions of items they post on eBay each day, we need your help in identifying listings which do not appear on their face to infringe your rights.

How to report a listing to eBay

The following steps are for reporting a listing to eBay. Only the intellectual property rights owner can report of potentially infringing items or listings through eBay's VeRO Program. If you are not the intellectual property rights owner, you can still help by getting in touch with the rights owner and encouraging them to contact us.

User Agreement

Trading on eBay and Limitation of Liability

While we strive to maintain a safe trading environment you accept that there are unfortunately sometimes risks when trading online and using our sites, including dealing with underage or fraudulent persons. You will not hold eBay responsible for other users' content, actions or inactions, items they list or their destruction of allegedly fake items. You acknowledge that we are not an auctioneer. Instead, our sites are venues to allow anyone to offer, sell, and buy just about anything, at anytime, from anywhere, in a variety of pricing formats and locations, such as stores, fixed price formats and auction-style formats. We are not involved in the actual transaction between buyers and sellers. We have no control over and do not guarantee the quality, safety or legality of items advertised, the truth or accuracy of users’ content or listings, the ability of sellers to sell items, the ability of buyers to pay for items, or that a buyer or seller will actually complete a transaction or return an item. You should consider and use all of our suggested safe trading guidelines when trading online, including our Safe Trading Overview. 

[*crikey*mate*]

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@allroundmusician wrote:

No, I have not said that at all.  I know it is a fake, if they would reply to my message, I would be more than happy to supply evidence that they can verify themselves.  Have you read the policies and procedures in place to address this? They could take my claim and ask the manufacturer to verify it. Have you read the policies and procedures in place to address this?

To date, no response at all.  That is negligance on the part of Ebay. No it isn't. The principles and elements of Negligence Law and The eBay User Agreement (which you agreed to upon joining) clearly outlines this.

There is an onus on Ebay to uphold it's standards. What kind of an onus? What standards? 

From what I can see, they don't care about their reputation at all, well, it is their business, so that is their prerogative, however I would imagine that your view is incorrect and eBay are protecting their business by working within the boundaries of and comoplying with legal procedures and guidelines.

or that customers are being treated fraudulently. Define a buyer's relationship with eBay and eBay's contractual obligations towards them. Ask yourself exactly what service/product eBay actually provides. Not what you think it does or should provide, but look at the User Agreement and see what it is they do provide and who the differing contracts are with, eBay has no part in the contracts formed between trading partners.  

They make a lot of money form Ebay and Paypal, Well yes, that is the purpose of being in business and users pay to use the service that they supply. Users do not pay for services that eBay do not claim to provide. 

they can use some of that money to maintain their reputation and show that they care for their members. It appears that they are. They have programs and procedures in place. 

The total disregard speaks volumes, they will take my money, If you use the service that they provide, then why shouldn't you pay to use that service?  but show no respect in return.

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I think that what you believe eBay's function is, is very different to the service that they offer.

eBay merely provides a platform on which independent users can trade. That's what they do. That is their business.

[allroundmusician]

What a bunch of weasel words.  It's a total copout and abrogration of responsibilities.  They make billions from us, we deserve a little more respect than that. 

[*crikey*mate*]

Do you go to a vet when you want your car fixed?

I'm sure that the vet respects you equally as much as the mechanic does, but they each only supply the service which they claim to.

[lizavanilla]

Not sure if they do anything about the sellers or not - probably not. I recently bought a pair of "genuine" Sennheiser CX300-ii headphones, only to discover they were fake when they arrived. I reported the item as counterfeit and contacted Sennheiser, who told me that there are no authorised resellers of Sennheiser on eBay. So basically everyone selling new Sennheiser products on eBay is selling counterfeit goods. If eBay cared that much, that couldn't happen!

[tstore]

They may be unauthorised sellers but still be selling real headphones. Just saying. Doesn't necessarily mean the seller is selling counterfeit products.

[*crikey*mate*]

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@lizavanilla wrote:

Not sure if they do anything about the sellers or not - probably not. I recently bought a pair of "genuine" Sennheiser CX300-ii headphones, only to discover they were fake when they arrived. I reported the item as counterfeit and contacted Sennheiser, who told me that there are no authorised resellers of Sennheiser on eBay. So basically everyone selling new Sennheiser products on eBay is selling counterfeit goods. If eBay cared that much, that couldn't happen!

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I'm going to throw a spanner ion the works here.

Firstly, I do not sell headphones etc, and bought the two pair that I own because I thought they looked good, and that's about the extent of my knowledge on them (and I thought sennheiser was some kind of dog), BUT

to say "So basically everyone selling new Sennheiser products on eBay is selling counterfeit goods." is a bit of a long shot. I mean I could have bought some of those headphones from a reputable seller and decided to then onsell them at a profit on eBay. This doesn't make em fake or counterfeit, it just means I can't claim to be an authorized seller.

and as for eBay caing, they can't go around making unfounded accusations, they need proof that the specific item in question is counterfeit. Cos if they go around accusing people of things that just aint true, they might be faced with a defamation charge or two,

If the headphone people are a member of the eBay Vero program they can have eBay pull the items etc, but otherwise, in the absence of any actual proof "each seller is responsible for their listings" and there is plenty of info around for buyers to learn how to avoid dodgy deals and sellers.