on โ03-01-2017 10:39 PM
on โ03-01-2017 11:00 PM
on โ04-01-2017 08:15 AM
Thanks,
i have kept all packaging and taken a handful of photos before opening it.
The seller has indicated it would be covered by EBay Global insurance.
now I just need to find the right team to contact and claim!
โ04-01-2017 09:19 AM - edited โ04-01-2017 09:20 AM
If a Global Shipping Program item arrives damaged, the buyer would file a โreturn request,โ just as they would in a non-GSP transaction. In many cases the buyer is covered by either the eBay Money Back Guarantee or the PayPal Purchase Protection program.
If the case against the seller remains unresolved contact eBay Customer Service. Click here for more information on buyer terms and conditions.
However, if the item was damaged when it arrived at the Global Shipping Center, in most cases the seller would then be responsible for the refund.
on โ04-01-2017 09:35 AM
on โ10-01-2017 11:33 PM
I have had the item tested and is now confirmed as DOA.
Ebay have requested i return the item, which is fine, but i still have an urgent requriement for the radiator fan, and it looks like im going to have to order again and pay before this dispute is refunded.