Item delivered to wrong address. how to send screenshots of proof?

[robmatk_0]

I put in a missing item inquiry in auspost website.

couple days later they rang me saying that the address on the posted item is not the same as my address.

I screenshotted the conversation and even got email of the transcript.

i put in did not recieve item request in ebay.

and now im worried that seller will deny the mistake.

how do I send the proof to ebay?

[twyngwyn]

did you send the relative info to eBay?

[twyngwyn]

If you have, sit tight.....if you haven't, reply to the claim & upload info there

[robmatk_0]

I sent some info and he just said "did you write this yourself."

text isnt gonna be enough i don't think. the item said delivered. but to wrong address and wrong name.

I have 5 days until ebay can step in.

[twyngwyn]

I sent some info and he just said "did you write this yourself."

Who said that, seller or eBay rep?

You can get necessary info from A.P. to upload, too

[robmatk_0]

Seller. After copy pasting a part of the conversation with aus post online.

I'm starting to think he/she intentionally put false address and sent it to someone in my suburb. Just to make it look like it was delivered but not actually deliver the item. Its fraud.

[twyngwyn]

You might be right! Just make sure that eBay has a copy of everything, even if you have to go to HELP (at top of screen) & plead your case......otherwise upload ALL info to your 'claim'

[robmatk_0]

The only option I have is to send message to seller.

[davewil1964]

Have you actually opened a claim for Item Not Received? If not, do so and upload the relevant information to the claim.

[robmatk_0]

yeh I have. and then i chose "i still want this item"