Item not received - no tracking number

[funnypooky]

Hi, I bought a DVD more than two weeks ago which I still haven't received. I paid 3,40 for australia post parcel, without signature. The seller says since I only paid for standard delivery, they can't provide a tracking number. According to the seller, the DVD was sent right after I paid on April 1st. I am new to Australia and I don't have any experience with parcel post - is it true that a standard parcel does not include a tracking option? According to the Australia post website, it does.

Also when would it be reasonlable to recover the money via pay pal? The seller states that Australia post has been "absolutely disgraceful" recently and that it can take up to 14 working days for parcels to be received. Well that wasn't mentioned in the listing, and I wouldn't have bought the DVD had I known.

[chezzy]

Some info on the "Parcel Post" which is probably what you were expecting (this is what I am thinking)

http://auspost.com.au/parcels-mail/parcel-post.html

[funnypooky]

Yes, I read the link about parcel post. It seemed conflicting information, with "parcel" seletcted, but at a price of 3.80. 

They do not seem to be in a remote area and the address it was sent to was the correct one.

While he blamed it on the "disgracefulness" of Australia Post  first, he now says that there have been an unusually high volume of sales during the past couple of weeks, so items have been delayed. This sounds more like they haven't sent it off yet, and ticked it off as "sent" prematurely, which is just as annoying

[davewil1964]

Given your extra information, you may well be correct. But there is no way they are sending parcels for $3.40 unless they have includes more than half the postage in the item price. Minimum cost for a parcel is $7.20

Which Capital City to which Capital City? It shouldn't make that much difference, but most of the East Coast has had a lot of rain in the last 2 weeks, and most of the Queensland coast has had a cyclone for the last few days.

[chezzy]

If the seller has put the dvd in an envelope and just whacked a couple of normal stamps on it (and Australia Post forgets

to cancel them as they sometimes do) you will have no way of knowing WHEN they sent it or how long it has been in transit.

[ajarnjenny]

In my whole sixty seven years I have never, ever got a letter with the stamp not cancelled.

[lyndal1838]

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@ajarnjenny wrote:

In my whole sixty seven years I have never, ever got a letter with the stamp not cancelled.

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You are lucky then.....in my 68 years I have had a number of letters with stamps that have missed the cancellation stamp.  Even if they have been cancelled it is not always possible to read the date.

[*crikey*mate*]

well, in my 43 years I can honestly say, that I've never even bothered opr thought to check LOLOLOL

[letscleanupmycupboards]

"registered post protects the seller not the buyer so the buyer doesnt have to pay for it"

Wrong! As many sellers including myself want to protect themselves from frivolous claims of items not arriving, registered post is pretty much essential. I automatically charge registered and insured on everything I sell. Should a buyer specifically not want to pay the extra, I simply request bank deposit as payment and an indemnity against the article not arriving. In many years of selling its only happened twice.

Parcel tracking is not worth anything. Tracking will show a parcel as delivered if the postie sits it on your doorstep. If it's subsequently stolen, hey presto, no item and no proof it arrived so hello PayPal dispute, and they never end well for sellers. For a seller to be safe a proof of delivery is needed. So I never give any option. Yes it protects the seller but we sellers have to have something since PayPal and eBay are both very much buyer biased.

[davewil1964]

A different attitude to your 'way under value' item that you now want to justify leaving less than glowing feedback for. Different hat working?

You seem to have no idea as to what proof of postage means, vis a vis a Paypal dispute. Registered post hasn't been available for parcels for a while now, so are you saying you charge for something you don't provide? I'm sure your competitors are happy, as they can not charge for the same non-service and undercut you AND increase their profits..

[funnypooky]

Can posties in Australia actually leave a parcel or letter at your doorstep or veranda if it doesn't fit in the postbox? As in, are they allowed to do that? Aren't they supposed to take it back to the post office and leave a note? We live in a very busy street, door is visible, so it could have been stolen after all.