Items not Received

[wicks79]

I bought few items from Ebay during December 2020 which I never received. During Covid disruptions, I kept waiting and now has pass the period for a claim on a refund. I have put messages to the sellers which are unanswered. Some of the items were never even posted as per the purchase history. What can I do now? 

[*sons_and_daughters*]

After 13 months, there is absolutely nothing you can do to get a refund. Way too late for ebay, way to late for PayPal, way to late for a bank chargeback. Pointless contacting the seller.

In future, never let it string out past the 30 days that ebay gives you, regardless of pandemic or whatever. You can always repay the seller if the item arrives.

I hope you didn't lose too much money.

[papermoon.lady]

Sadly, nothing. It is too late for everything, and the sellers know. It is good to take COVID into consideration, but never wait so long that all your options to get a refund are gone.

[sandypebbles]

As an aside , how can you tell the items were not posted going by what is in your purchase history ?

In any case, there is nothing you can do if you ignore the time limits

Even allowing extra due to Covid (which is good) if you allow SO much that not even PayPal's 180 days will still be valid, then that is allowing far too much

A couple of the sellers you bought off are no longer registered, so if they were among the sellers you are talking about here, they would never even see your message

Most of the others are in China, a number of those with poor feedback

............... not that many sellers would be replying over a year later anyway

[daydreams_12]

I am a bit surprised that you can wait for that period of time.  I am lucky to remember what I ordered last xmas let alone the one before.    I am not surprised you are not getting answers from sellers.

[davewil1964]

I would answer. It would be along the lines of 'dream on', though.

[janeababe]

I’ve got nothing to add. I’m just here for the comments 😁

[countessalmirena]

@wicks79,

You can do one thing, but it's got nothing to do with getting those items from December 2020.

You can learn from this experience.

Always acquaint yourself with the terms and conditions of a transaction's protection. Always note the timeframes, and what you need to do if there's a problem.

Spoiler

Estimated Delivery Date within 30 calendar days		Estimated Delivery Date more than 30 calendar days ago, but transaction date no more than 180 calendar days ago
You can open a case in eBay. This is the preferred option.		You can no longer open a case in eBay. You can open a case in PayPal. Note: you can also try a chargeback if you prefer (but don't open a PayPal dispute and a chargeback at the same time; your PayPal dispute will immediately close in that case). Timeframe for chargeback: up to 6 months but often less. Check your card issuer's T&Cs.
REQUEST FOR REFUND		Open PayPal dispute in PayPal's Resolution Centre
Seller has 3 business days to respond/resolve the issue. Seller may ask you to wait a little longer, esp. if tracking shows delivery is imminent. Seller should offer you the full refund - either immediately, or before case is automatically closed. Don't leave it until the last minute.	If seller fails to respond, or if the seller's response does not include issuing you full refund, you can ask eBay to step in. Timeframe: from 3 business days after opening the case, and absolutely no later than 21 calendar days after opening case. If you do not ask eBay to step in within that timeframe, your case will automatically close without you being refunded. Don't close the case before the seller issues full refund. (You cannot re-open the case once it's closed.) ASK EBAY TO STEP IN	If seller does not provide full refund within 20 calendar days of your opening the dispute, you must escalate the dispute to a claim. (If you do not do this, the dispute will automatically close without refund. It cannot be re-opened.) Don't close the dispute before seller issues full refund.

POINTS TO BEAR IN MIND:

• Read through the eBay Money Back Guarantee policy Help page for the Money Back Guarantee T&Cs, including timeframes.
• Never open a PayPal dispute before opening an eBay case if you're within the MBG timeframe. You can open a PayPal dispute after an unsuccessful eBay case, but you can't open an eBay case if you previously opened a PayPal dispute.
• Never miss a deadline within the required timeframes. Cases and disputes with eBay and PayPal are bot-driven, and there is literally no leeway whatsoever. Give yourself at least a few days' grace by acting before the last moment.
• Provide any evidence asked for ASAP, and do so within the eBay request/report or PayPal dispute/claim, as required.
• Do not accept a partial refund for an item that hasn't arrived. You are entitled to the full refund for an INR, including postage.
• Keep your communications within the request/report/case/dispute/claim so that there is a clear record. (eBay messages will also be taken into account but it's cleaner and easier to keep everything in the dispute itself.)
• eBay requires sellers to provide proof of delivery. This is in contrast to PayPal; PayPal require sellers to provide proof of shipment (or proof of delivery, which includes online and verifiable tracking number, date of shipment, official acceptance by the shipper (postmark or online status), address for recipient showing at least city/state, city/country, or postcode, or receipt from AP showing at least state, city and suburb). If the item went missing after being accepted by the carrier, you may have a fight on your hands with a PayPal claim. Any refund - if seller can prove shipment with the necessary evidence - would be at PayPal's discretion.

EDD = Estimated Delivery Date.

Latest EDD = latest date by which you should have received your item.

Transaction date = date on which you made your payment for the item.

INR = Item Not Received.

MBG = eBay Money Back Guarantee.

Case / Dispute / Request / Report / Refund Request: all mean the same thing on eBay.

Ask eBay to step in = eBay's automatic bot-driven refund process is set in motion. Outcome depends on several things, most importantly whether or not the seller has proof of delivery.

Business days vs calendar days: when eBay policy specifies "business days", they mean (of course) that the number of days doesn't include weekends or public holidays. When eBay policy just says "days", they mean calendar days, not business days. This can be confusing when "business days" and "days" are used in the same discussion of dispute timeframes.

[springyzone]

You have lost your money. Sorry.

And no, the items obviously never were posted.

As countess said, learn from the experience. Take no excuses. Covid wasn't a valid excuse. If something doesn't arrive, you can message the seller but really, no matter what they reply, if the item isn't with you then you need to go ahead to open an ebay claim before the 30 day deadline. No matter what.

[jellybirddesigns]

Besides what everyone has written - double check that the delivery address you have on file with Ebay/Paypal is up to date. You wouldn't believe how many people move house and don't update their details and then wonder why they didn't get the item/s. Not saying it's the case here, but it does happen.