Lego set missing 29 pcs, Paypal did nothing to help.

[9thkeypattern]

I recently bought this Lego train set.
http://www.ebay.com.au/itm/141136917535?orig_cvip=true

The listing title was:
"LEGO TOY STORY WESTERN TRAIN CHASE SET 7597"

The description was:
"LEGO 7597 TOY STORY TRAIN SET
BOOKS INCLUDED
ANY QUESTIONS PLEASE ASK SMOKE AND PET FREE HOME"

If there is even one piece missing then it ceases to be the set, but 29 missing was ridiculous. I discovered that I could buy the missing pieces from lego.com and I requested this as a partial payment or, if not, a full refund and I would return it.

Paypal "did not find in my favour". Why? Can someone please explain this to me?

It wasn't by mistake either, when I contacted the seller I received a response saying "I never said it was complete, what do you mean not as described". It was not as described because it wasn't the set that was advertised.

I thought it was up to the seller to list any flaws / defects / missing items. This clearly was no mistake either since the seller's recent sales feedback had 6 comments saying "missing pieces". I sell on ebay all the time and I would never think to do something like this. Maybe I should start. Why is this behaviour condoned by paypal?

[ajarnjenny]

How terrible!  I thought as a buyer it was almost impossible to lose a SNAD case.

[cq_tech]

As Paypal have quite clearly incorrectly rejected your claim, your next step is to lodge an on-line dispute with the Financial Ombudsman Service at https://forms.fos.org.au/OnlineDispute .

Under these specific circumstances, once the FOS becomes involved I can almost guarantee that Paypal will quickly overturn their decision and refund the full amount in question.