Mixed Feeling

[wesley04_10]

（As English isn't my Mother Tongue so yeah please forgive for any grammar or punctual error）

I was started to use Ebay since March 2026 and recently have bought something expensive on Ebay, and just realized it's a fake item when delivered; Sorry for stating it's a fake item but 'replica' might seem a praise to it as can't find anything  on it that similar to the authentic one and it supposed to be sold at nearly $20 instead of hundred of dollars.

So I have requested a return & refund and the seller provided me a return label; As it's my first experience to return item on eBay and believed on what mentioned by help articles of eBay, I was thought that it's a prepaid label provided by seller and ready to return until get informed and explained by Australia Post's staff that it isn't a prepaid label

Thanks to the help and effort by eBay's agent，they helped me to inspect and identified that return label wasn't a prepaid one and have taken further action to the seller

Now I have mixed feeling on it as although I knew that I get scammed and request a compensation，however it's also my fault of misleaded by the photos of listed items that provided by seller（as it's image of authentic one）before verifying the image sources & country of origin；Also am I too harsh and rude to a seller as based on the seller's return policy，buyer have to pay for return postage but after contacting with eBay agent，they told me not to return it first and instead they informed the seller to provide a fully refund for me

Please share your opinion and thought as I'm not sure am I done everything correct or not

[twyngwyn]

sounds like you've followed procedure.......what is the ITEM number?

[wesley04_10]

298259029097，it's the item number

（Btw is it legal to disclose item number on post？）

[*casey*]

Giving the item number is fine.

The scammer's in Italy and won't be able to send you a return label with tracking.

To confirm, you've opened a Return request > Item Not as described ?

You've asked ebay to step in ?

Exactly what does it show now  in your " Item Not As Described" case ?

[wesley04_10]

Yes I have opened that request with “item not as described” as reason，and now after the discussing with eBay agent，now they're stepped in the case and dealing on it

[*casey*]

Keep an eye on the case,  but you should be refunded with no problem and you'll receive notification when it's been done.

The refund will go back to your original funding source.

If you have any problems, come back to this thread and we'll help you as best we can

(harsh, rude)   Don't feel sorry for the seller  -  You did nothing wrong at all

[wesley04_10]

Okay appreciate for your and others' help，Casey

And I hope that eBay will solve this case in reasonable way