on โ07-12-2011 12:03 AM
Aarrgg ! A newbie seller is driving me insane,I won an item last week and paid via paypal on Dec 2nd. Today I get an email saying she has been waiting for the paypal to 'clear'. Now I realize tthat an echeque does take days to clear, but mine was not an echeque, it transferred instantly. She says she is now waiting until the paypal money clears in her bank account!!!! I have tried over and over to explain that she already has the money and doesnt have to keep me waiting while she puts it in her bank account , but she has now sent me an email "explaining' paypal to me!! She says that while it a good way of paying, it unfortunatley does take a long while", she also says " paypal is used as a method of transferring money to her account' and I now only have to wait another three days for it to show up in her bank account!!! This is ridiculous, another 3 days, plus the 5 working days to get in over from the east coast takes it to coming up 3 weeks for me to receive my item. Now I have tried patiently explaining what she is doing is not right but she is clearly not listening to me and is holding my item hostage!
on โ08-12-2011 07:18 AM
The seller is not providing good service and doesn't deserve positive feedback. The handling time is misleading and is meant to be an estimate of how long the seller takes to post an item after receiving payment.
on โ08-12-2011 09:51 AM
I'm with you geishame, it is very frustrating when you strike these sellers - if they had this ridiculous requirement in their listings then at least you would know before you bid or BIN'd
If they are short of dosh to post, as other posters mention, then it is even more important to be clear in their listing of their handling times and that they are unable to post until your dosh is in their bank account.
As for receiving an "explanation" on how paypal works by this seller what can anyway say.....its the icing on the cake to an unsatisfying experience X-(
I personally would open a where is my item paypal dispute, and escalate to a claim if their response is still unsatisfactory.
on โ08-12-2011 11:38 AM
The seller is not providing good service and doesn't deserve positive feedback. The handling time is misleading and is meant to be an estimate of how long the seller takes to post an item after receiving payment.
Couldn't disagree more - well, in part.
Yes, the handling time is for how long after payment is sent that the seller takes to post an item - the reason for the handling time makes not one jot of difference to the level of service being offered and provided. eBay do not ask seller's to state a reason for their handling time in the postage information, and whatever reason for longer than a day or two to post has no bearing on the actual transaction, and in no way whatsoever means the seller is providing poor service. How you would justify a neut or neg for that is beyond me.
FGS, thge seller has clearly indicated they'll be posting, so it's not like they're out to shonk the buyer, they just (obviously) don't get that everyone expects that when a payment is sent, so is the item - they stated a handling time of 3 days, which is how long (apparently) the payment took to transfer (?), if they didn't receive any notification or record of payment until four days after it was made, then they are fulfilling their stated obligations. If they have some other reason for that extra 4 days delay, then my position will be reconsidered and adjusted accordingly. As it stands, based on the information provided in this thread, while I agree that the seller is not exhibiting the selling standards and practices eBay buyers expect, I personally would in no way advocate a neg or neut just because they're selling the way they want to and not the way the buyer wants them to.
As for opening a PayPal dispute when the seller has obviously been communicating and kept the buyer fully informed about when what's going on - doubt you'll care, but colour me very far from impressed. ๐
on โ08-12-2011 10:59 PM
So you think this unfortunate seller doesn't even deserve neutral feedback for making buyers wait longer than necessary for items they pay promptly for ? Be realistic. No one can always be right and I believe you are wrong this time.
on โ08-12-2011 11:24 PM
Well, I certainly never intend to profess that I am right all the time, as I'm well aware that I'm often wrong.
However... ๐
What is under discussion in this thread is pure opinion, so the concept of right and wrong doesn't come into it, just agree or disagree.
My answer as to the feedback the seller deserves, that would be based on information I'm not privy to as it's not been provided in this thread.
And quite frankly, I firmly believe having the capacity to look at things from a perspective other than my own, as well as having a healthy respect for the opinions, attitudes and needs of others, is more realistic than simpy foisting the same high expectations on every single seller you come across, and being unrelenting in your attitude if you encounter one who doesn't quite do things the way you're used to / expect.
I've stated that I don't feel it's the best practice for a seller to engage in, but it's hardly the worst thing in the world, and my interest would lie squarely in a bit of friendly advice rather than a neut or a neg.
If the seller was rude, or deliberately did something that was clearly intended to mislead or dupe the buyer, then I would reconsider my position on whether or not I would give out a neg or neut, so - understandably - I wouldn't advise one, either. ๐
on โ08-12-2011 11:32 PM
Sally Field
on โ08-12-2011 11:44 PM
Read everything if you don't want to be accused of being wrong. Stating you post within 3 days after you receive payment IS misleading when you deliberately make a buyer wait longer by posting after their payment is cleared into your bank account.
In reply to the kitten; Flying Nun.....
on โ08-12-2011 11:53 PM
Wrong. Oscar.
on โ09-12-2011 02:21 AM
Read everything if you don't want to be accused of being wrong. Stating you post within 3 days after you receive payment IS misleading when you deliberately make a buyer wait longer by posting after their payment is cleared into your bank account.
In reply to the kitten; Flying Nun.....
I did read everything. I think perhaps you should take your own advice - I'd certainly appreciate it if you read everything I wrote before responding, anyways, otherwise we'll just end up going around in circles for as long as the both of us continue to attempt making a point, which I'll most likely desist after this post.
I choose my words carefully, and I (usually) make sure there's ones like if in my post when there are pertinent facts that are both unknown to me and have the possibility of altering my opinion on the matter at hand.
I also used the word deliberately in my previous post - this is because I would never presume to know the intentions of a member whose actions are being discussed without the benefit of their insight. I have no idea, when the seller chose their handling time, what the reasoning behind the three days was, and neither do you, but if that's the time it takes for a payment to clear, it is not misleading at all. How can it possibly be?
Payment clears to PayPal, bank transfer initiated, takes three days, seller posts. Seems pretty straightforward and upfront to me.
The only factor in this particular case that may still be a bone of contention, as far as I'm concerned, is the initial 4 days before the bank transfer. Since neither of us know what the reason for that was, we can make no judgements as to its legitimacy.
I have no qualms about so-called "accusations" of being wrong. Rather a strange thing, to put it like that, but that's really neither here nor there. What is important is that in discussions that aren't a matter of opinion, I rather like to know if and when I'm wrong.
Sincerely
Sally ๐
on โ09-12-2011 04:51 AM
Psuedo intellectual spin doesn't impress or interest me. The seller's service is substandard. Espouse your theories and defend people you don't know forever. Just so you can ignore a significant fact again; When a Paypal payment is received an item can be posted straight away. A seller who takes longer than necessary to post risks receiving low DSRs and unfavourable feedback. These are indisputable facts.