No return - no refund policy

[malibu_one]

I purchased an electronic item to the value of $70.  When it did not function I contacted the seller, sent a video, and the seller offered to send a replacement.  The seller didn't want the defective item returned due to postage costs.  After regular assurances that the item was on the way he raised a "non return" case which cancelled my case.  I was unaware that a defective or broken item must be returned to qualify for a refund.  This left me with no recourse for compensation.  What can I do?

[jellybirddesigns]

OP - it's a little tricky to see. If you look at their feedback page, they have a blurb saying they are an Australian megastore etc, etc, but if you look a little further, the truth reveals itself.....

[padi*0409]

Jelly, is that a mobile app view ?  Because I get this on the computer :-

[papermoon.lady]

I get the same as Padi. Jelly's view is the main page/profile on my computer, where you can also save the seller etc., you know, what we have been discussing recently - https://www.ebay.com.au/usr/ + the username,

[padi*0409]

Got it, thanks Papermoon.