Reimburse of return cost?

[6inchgoldblade97]

I’m from Australia, I recently bought a camera from Bulgaria that was described as being in perfect working condition and tested. I got it and it wasn’t, I even took it to 2 camera repair places who confirmed the issue, which wasn’t in the listing. I initiated a return via ebay. I know once the seller receives it, I am entitled to full refund of the cost of item and original shipping costs, but what about costs to return to Bulgaria. I know for a fact, after reading ebays policies that I am not entitled to pay the costs to return it, as it is defective, and not my fault at all. The seller says they’ll pay original costs, but I want to make sure I’m correct before asking for them to pay return costs.
SO I contacted ebay Live chat who were useless, telling me I had to pay despite their policies, going from one answer to the other and not providing a solution as to how I ensure I am reimbursed return costs. I have returned within Australia, in which I’ve had to escalate cases to customer service and ebay ended up refunding the costs to return, would that be the same sort of thing that would happen here? The ebay rep on live chat says not, but its happened before and he couldn’t give a definitive answer. Or should I just wait to escalate the case to ensure I’m going to get my money and return costs back? Does ebay have a process to ensure I am reimbursed the costs to return?

[padi*0409]

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@letscleanupmycupboards wrote:
That would cover most things though.

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A rough calculation would say not in this case, don't forget this is going to Bulgaria.....................

[letscleanupmycupboards]

Most cameras would weigh less and international goes in 250g increments.

But having been through this myself very recently I know that they do not cover extra cover insurance or signature nor go they require you to use it, just tracked. So that's your $45 right there. I did argue that tracking means nothing but they won't approve any add ons. If you want them you have to spring for those yourself.

[padi*0409]

So you'd send to Bulgaria without insurance or SOD ?  Not this little black duck.....................

Without knowing the total weight and dimensions of the box plus camera and it's value it's only guesswork on my side, but I wouldn't be too far off the mark I suspect.

[letscleanupmycupboards]

No I wouldn't but what I'm saying is that PayPal and eBay won't cover it anyway. I had to return an item to the uk and I'd quoted them post plus extra cover plus signature to the UK. They only approved $29 or so which was the postage cost. Even though insurance plus signature was still under $45 they wouldn't do it.