Seller cancelled order without my permission

[yokkiber25]

Netgear Wifi Range Extender

The seller cancelled my order without my permission and I can't seem to find way to leave feedback. I did NOT request to cancel the purchase. I won the auction for $33, and the options were an additional $15.35 for shipping, or free local pickup. I messaged him for local pickup as I was only a short drive away. He refused saying it was not available - that I would have to pay for shipping. I pointed out he was mistaken and offered the local pickup option in the listing. I was flexible and told him I was prepared to wait until a day it was convenient for him. But I said I would not have bid on the item in the first place with that additional postage cost.

I accepted it was possible he did not intend to offer local pickup. But I pointed out that he would still get $33 in the end whether I paid for postage or not, as postage is only supposed to reimburse the seller for shipping costs, not for a profit. The seller was rude and made a smart alec comment saying words to the effect of "if you still want this item, go to JB HI FI (a lot more expensive there)". For some reason I cannot find the option to leave feedback. I am disappointed we could not come to an agreement and he just canned it all, seemingly with no consequence.

Please help I'm fairly new to ebay, so not sure how to proceed. I really just want to leave a reasonable, factually based feedback comment. Something like, "rude seller, and cancelled my order without permission"

[ep000001]

"You can report them if you want, but eBay won't do anything about it - it's not a serious breach in eBay's eyes, unfortunately."

eBay will do something if it's in their best interest. Just one person talking about bad ebay experiences, especially making a video and publishing it on YouTube may cause it to go viral.

It could also indirectly cause eBay to lose revenue from otherwise new seller registrations, and current seller markets already registered on eBay.

Not only that, if  we as buyers become complacent to this type of seller behaviour, and not report such sellers, unethical sellers will dominate eBay.

I would report the seller to ebay, although that's what I would do, and not make it easy for unethical sellers.

It's about time sellers stopped selling items they cannot supply, that's just plain fraud, and no contract will allow you to hide from the legislation.

[ep000001]

We should petition eBay to make it fairer for the buyer by implementing a policy that, cancelled sales must pay the buyer a % fee.

In as much as the same principle that sellers sometimes impose a restocking fee, if the order is cancelled by the buyer.

[katistrophik]

Perhaps you could bring that up while you are working with them

[lyndal1838]

---

@ep000001 wrote:

Unless you were just instigating mocking harangue, in which case I still cannot help you. 

---

Three lines of typing do not make for a harangue.....mocking or otherwise.

[instylecollectables]

---

@ep000001 wrote:

We should petition eBay to make it fairer for the buyer by implementing a policy that, cancelled sales must pay the buyer a % fee.

In as much as the same principle that sellers sometimes impose a restocking fee, if the order is cancelled by the buyer.

---

C'mon seriously?

So you think that the poor buyer that hasn't lost anything must be rewarded, this is the most ridiculous idea ever.

You sound like you want to punish every seller for what a minuscule amount of sellers do.

Like I said in my other post it's Ebay's policies that are both fair to the seller and buyer so the blame needs to go towards the policies.

The seller has 3 choices to cancel and when the seller uses one of them which they're entitled to do along comes the poor buyer saying that's a lie.

After a few minutes tearing up the buyer should just get over it and move on.

And I'm a buyer and a seller just in case you wanted know. 

[digital*ghost]

---

@ep000001 wrote:

We should petition eBay to make it fairer for the buyer by implementing a policy that, cancelled sales must pay the buyer a % fee.

In as much as the same principle that sellers sometimes impose a restocking fee, if the order is cancelled by the buyer.

---

Sellers are not able to apply a restocking fee on eBay anymore (and certainly never were able to for cancelled orders, only returns) - in limited circumstances, they can charge a buyer for a loss in value on an item if it is returned damaged, but the maximum allowed is 50% and that's only if the item is returned in a basically worthless state (in other words, the seller still has to suffer loss if the buyer returns an item that needs to be binned). 

Sellers have to cop the non-refundable fees via PayPal if payment was made that way, regardless of the reason for return / cancellation.

If buyers want to be compensated for being put in exactly the same position as they were before they purchased an item, then fair's fair and buyers should at least have to pay for all the currently non-recoverable losses they cause, no? 

Also, I think you should maybe have a read through the current policies on what is and isn't covered under the MBG - both version (i.e. the ones for sellers who are and aren't on managed payments as there's some difference, particularly in regards to pick up items). 

[k1ooo-slr-sales]

---

@ep000001 wrote:

Personally, I don't know if the Police have enough on their plate. Sorry I cannot help you with that question.

May you investigate and find out, and then get back to us with the data.

Unless you were just instigating mocking harangue, in which case I still cannot help you. 

---

not for me to investigate, its your idea, I don't want to take any credit for THAT idea.

However,  I can think of just a few things off the top of my head . . . . manning border closures, assisting with hotel quarantine,  enforcing public health orders, dispersing anti-vaxxers and COVID deniers who are protesting, checking on people with stay home/isolation orders . . . DOH!!!!!!!!!

And then they have to deal with time wasters . . . so I am sure they will welcome you to be the TSFE Squad mascot.

Do you even know what month it is?

"harangue" . . . sorry, I am a vegetarian

[katistrophik]

TSFE 

Haven't heard that in while...along the lines of NOTY!

[k1ooo-slr-sales]

---

@katistrophik wrote:

TSFE 

Haven't heard that in while...along the lines of NOTY!

---

The

Seller

Failing

Ebay

[lyndal1838]

Who are you kidding k1ooo?

We all know what it really means.