on 26-07-2021 04:55 PM
I recently purchased a item and the seller is refusing to send it i have put in a request on paypal to get my money back but i can not do anything on ebay since it’s before the arrival date what should i do?
on 26-07-2021 04:57 PM
Why is the seller refusing?
Was it won at auction with a very low price?
What is the estimated date of delivery?
on 26-07-2021 04:59 PM
Need more details
Was it a pick up only item?
Do you have PO Box and the seller does not post to them?
Are they not sending until payment is released (funds being held) ?
Did they simply just contact you and say 'I am not going to post this'
Have you communicated with the seller directly?
26-07-2021 04:59 PM - edited 26-07-2021 05:03 PM
If you have already opened a request with Paypal, that's what you must use. In future NEVER open a Paypal dispute before an eBay dispute because you can't go from a Paypal dispute to an eBay dispute, but you can go from an eBay dispute to a Paypal one.
Edit to add. Do not open a Paypal dispute and an eBay dispute at the same time, they will both be closed in the seller's favour.