Seller refusing to give refund.

[homostuck]

The seller said he would give me a refund if I returned the item in "perfect" condition. I did, but now he's claiming the battery is broken.

I insisted on sending him a replacement battery for it, but now he's saying:

"There is a lot of cost involved with this transaction, I bought this laptop for $65 and then I posted to you cost me $15 and then ebay and paypal fees cost about $8.

Now every cent going out for this transaction is from my pocket.

I do acknowledge that this is a inconveniences to you and that is why I have offering you $35, I could have sent back the item to you on your expense as it was returned damaged."

He is insisting on a $35 refund which is absolutely unacceptable seeing as I payed $75 for it.

What should I do? I closed the paypal dispute because it was obvious that he was going to win seeing as that I didn't give enough information at the time, and that paypal somehow skipped the part where the buyer "me" is supposed to give more information.. Do I call an ombudsman?

[paper-jack]

I have been curious about how a buyer can buy something by mistake. I would very much appreciate your explanation as to how this happens so I can avoid the same mistake.

[countessalmirena]

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@jatlc wrote:
[...] I didn't change my mind. I bought the item by mistake!

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@jatlc,

I’m afraid that you did change your mind, in the context of a consumer transaction.

Change-of-mind in this sense is also known as buyer’s remorse. It may help you to understand if you think of it in those terms.

A buyer’s wish to return comes under two options:

• the seller has made a mistake, i.e., listed incorrectly so that item is SNAD, or sent a fake, or sent the wrong item (completely different to the listed item), or something along those lines;
• the buyer has made a mistake, i.e., buyer chose wrong colour, buyer doesn’t like item when it arrives, item doesn’t fit (not the same as wrong size sent), item isn’t comfortable, item doesn’t work as buyer ASSUMED it would, buyer found cheaper elsewhere, buyer realises he already has one, or it didn’t arrive in time for a particular event (although it arrived within the estimated delivery date), or anything of that sort.

Buying “by mistake”, whatever you mean by that, certainly means that it’s a change of mind/buyer’s remorse reason, and the seller is under no obligation to accept a return, pay for your postage, cop the eBay fees, be unpaid his/her time in preparing the item for delivery and restocking and so on. I hope you can see that, and realise that a refusal to accept a return on those terms is not rudeness or arrogance.

Your remedy is to list the item for sale yourself to recoup your money.

Best of luck.

[*tippy*toes*]

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@paper-jack wrote:
I have been curious about how a buyer can buy something by mistake. I would very much appreciate your explanation as to how this happens so I can avoid the same mistake.

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It's usually the neighbour's, brother in laws mothers, uncles cousin twice removed, who is married to his sister and has 15 children. The father of one of the children, has a cousin, whose mother's sister in laws grandparents had a goldfish. It was the goldfish that bought the item. It happens a lot.

Moral of the story, never trust the goldfish. Or the dog. Dogs also have a bad habit of making eBay purchases, AND paying for them! Then of course there is the 6 month old kid. They can never EVER be trusted around eBay. They are able to make purchases, AND pay for them at 4am. They breed 'em smart these days.

[paper-jack]

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@*tippy*toes* wrote:

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".....never trust the goldfish. Or the dog. ....."

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 Ah,  the infinite monkey theorem, or in this case the infinite goldfish/dog theorem. Not sure that jatic has a goldfish, or a dog, or a monkey but just possibly a cat. Given enough time and keyboards a room full of cats just as likely as any other creature to write the entire works of Shakespeare, or buy them.