Seller refusing to honour two year warranty.

[iainm6934]

I purchased the item below on 24/05/13 from <REMOVED> who are listed as being a supplier in Australia, I did not open the item until 16/08/13. The item did not work at all.

I sent a message to the vendor, advising of the situation. Their solution was to repeatedly ask me if I have plugged the item in correctly, and try other power supplies. They also said that their repairer is in CHINA so they want me to take it to a local repairer at my cost. Finally they advised that I should replace the battery! The unit is sealed and you would have to smash the case to replace the battery, which I do not have in any case.

Simply put their "warranty" is worthless. And I have had no reply since bluntly requesting a refund or replacement of the item.

The ebay site does not allow me to open a case as it is more than 45 days since purchase.

Please advise if there is anything that can be done, or if I have just wasted my cash?

[kopenhagen5]

Appreciate you trying to give a heads up, but it's actually against ebay policy to name and shame here.

You have 60 days to leave feedback to warn others. Keep it professional so it's not removed by ebay.

[lyndal1838]

The item was bought in May so well outside the time for leaving feedback.

[kopenhagen5]

  Of course, hard to believe we are already in 9th month this year.

[pinktoedannie]

Sorry you have had trouble.  Because the seller is in China Australian Consumer Laws would be hard to apply, otherwise I'd suggest getting the members details so you can go to Fair Trading.

I would suggest you try charging the ebook reader for 48 hours before unplugging it and starting it again - that has worked for me with products like this.  They can appear completely dead but after the 48 hr charge they will start as normal.  I deal with a lot of electronic products and it is much rarer than you think to have a genuine dead-on-arrival product.

[pinktoedannie]

Another note: the on button will usually need to be held down until it starts up, which may take 5-10 seconds after a long recharge. 

[i-once-was-bump]

48 hours to charge a Li-ion battery???

No way, that is way too dangerous.

I bought an e-reader and it had 2 on/off buttons and the second one had to be held for about 10 seconds to get the machine to turn on.

[pinktoedannie]

This is a direct copy and paste in a site that specialises in how to fix dead li-ion batteries 🙂  I think we can assume the battery is already completely drained

Full Recharge

If your battery can't hold its charge anymore and drains extremely fast, you might be able to save it by doing a full recharge. You'll need to completely drain the battery for this to work, so once it reaches zero percent, keep turning it back on until it doesn't even have enough power to boot. Now, plug in the power cord (to a power outlet) and let the battery charge for at least 48 hours.

😛 

[i-once-was-bump]

---

@pinktoedannie wrote:

This is a direct copy and paste in a site that specialises in how to fix dead li-ion batteries 🙂  I think we can assume the battery is already completely drained

Full Recharge

If your battery can't hold its charge anymore and drains extremely fast, you might be able to save it by doing a full recharge. You'll need to completely drain the battery for this to work, so once it reaches zero percent, keep turning it back on until it doesn't even have enough power to boot. Now, plug in the power cord (to a power outlet) and let the battery charge for at least 48 hours.

😛 

---

That is totally opposite to the instruction manuals I have for my chain saw, pruning shears, trimmer and numerous small electrical items such as tablet, mp3 player etc.

All of the them say DO NOt LEAVE PLUGGED IN ONCE FULL CHARGE IS ACHIEVED (4 TO 6 HOURS), thus my fear of leaving it for 48 hours.

Oh well, I hope I don't kill any of my Li-ion batteries because I won't know what to do.

[pinktoedannie]

Yeh, that is true generally.  This is something you only do with a product that is 'dead'.  I have 'fixed' numerous small electronic items by doing this.  They go on to have a long life, but you do have to be careful  not to let them get that drained again, it really shortens the life. 
These days most chargers will stop charging once it's fully charged anyway.