@vongy10 wrote:
The only solution support provided was to negotiate with the seller. The ACL seems to be a grey area with ebay listings.
Warranties are voluntary, but enforceable if offered and not void - eBay is a grey area because many manufacturer warranties are void when not sold by an authorised retailer, and many items here are grey imports, and / or sellers on eBay are not authorised retailers. Warranties can be offered by the seller or retailer instead (also voluntary), and they are also enforceable if offered, but realistically only if the seller is an Australian business and you are prepared to go through legal channels if the seller is refusing to honour the warranty. As this particular seller is not in Aus, attempting to enforce a warranty claim will be somewhere between extremely difficult to impossible.
While there will be sellers on eBay from Australia who are fully prepared to honour warranties, you can really only be sure they are an authorised seller (and therefore any manufacturer warranty will be valid) if they have established credentials (so to speak, eg large, recognisable and national retailers, or retailers who supply confirmation in some way they are authorised retailers). Any mention of warranties (seller-offered or otherwise), from other sellers, should unfortunately be taken with a grain or two of salt - and dismissed entirely if the seller is located internationally (in terms of it factoring into any purchase decisions, at the very least). Consumer guarantees will apply to purchases from registered Australian businesses regardless of whether warranties are offered or not, though.
PayPal doesn't enforce warranty claims BTW, they only provide protection for items in their received condition - if it breaks after 5 months of normal use for example, it isn't covered under their protection policy.
