Sellers dont say they cant ship to PO??

[wal_fvzmuf4g]

When I buy stuff, I check all of the postage details ect, no where does it say they don't deliver to PO boxes. I even check there original site ect, then when I click commit to buy it says they don't post to PO boxes? **bleep**... Now I have random items I've committed to buy (they're all cheap big company stuff, so I'm not causing any pain) but sellers don't make it clear that they don't ship to PO's??? I'm new to ebay, is this my fault or the sellers?

[lyndal1838]

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@boggo58 wrote:

Sorry, totally incorrect,

   ive had small items from China where they have some lame excuse that they cant send to a PO. These can and are easily able to be handle by any Post including oz post, one excuse was that it was safer to leave a package at the front door than locked up in a po box.

 And ALL couriers CAN deliver to a po box including DHL 25kg cartons from over seas, but when you push the point with any seller about not posting to a POBox they soon change their mind.

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In my experience Chinese sellers are more likely to refuse to send to PO Boxes.....it is not necessarily that they CAN'T but that they WON'T send to PO Boxes.

Many overseas sellers are not aware that Australia Post's post boxes are safe.....they believe they are like their own system's PO Boxes and they are not safe.

I will dispute with you that all couriers can deliver to PO Boxes....they cannot.  The only couriers that can deliver to POs and PO Boxes are APs own couriers and StarTrack, which is owned by AP.  

Other courier companies can deliver to post offices if they are prepared to pay the premium demanded by AP.....I believe it is about $11.00 and none of them are prepared to pay it.

As for DHL....they may pay for AP to accept all their parcels but they have every right to deliver mail from Germany as they run the German Postal System.

I have never argued the point with a seller as to whether they will send to a PO Box......they are not obliged to alter their services just because a buyer wants them to.  It is very poor form to demand that a seller change their delivery method just for you.  But if they are obliging enough to send to a PO Box then they send it with AP or an AP Courier and it will be delivered.

[joethenuts]

very simple  why couriers and aust post dont mix.

if you owned or ran a aust postoffice office  , and a courier comes in with a huge box and handed it to you and says sign here thanks. then you have to store this box in some place then put a note into the post box so when the person comes in to check there box whenever  then come inside ,then you have to find the box , all for nothing , so thats why there is another fee on top of the delivery..

now if you were a courier whould you trust your oposition  looking after the parcel, what happens if it got lost , 

its not worth both parties  and thats one reason when you go to a courier company they have no post boxes, 

ps  if you sell pizzas would you give your pizzas to your pizza shop next door to deliver them for you.mmmmmmmmmm

[colic2bullsgirlore]

It must be just the OP's seller, all the Australian banks and paypal that think that internet MOTO transactions are high

risk transactions to start with.

That moto  transaction high risk is then compounded if a PO box is used.

paypal

https://www.paypal.com/au/webapps/helpcenter/helphub/article/?solutionId=FAQ2678&topicID=&m=ARA

Reducing the risk of fraud

Verify the customer’s order information before shipping, such as the address and phone number. If an order looks suspicious, contact the customer to verify information

Review orders for anything unusual, such as:

Orders from a suspicious postal address (e.g. P.O. boxes, vacant buildings)

St George
https://www.stgeorge.com.au/business/payment-solutions/merchant-support/fraud-protection
Check the transaction
Be alert for card not present transactions that involve:
Orders shipped to Post Office boxes that may provide anonymity to fraud offenders

ANZ page 11
https://www.anz.com.au/australia/Business/merchant/pdf/Fraudminimisation_datasecurityandChargebackgu...
Delivery Addresses:
Exhibit caution with orders that are being shipped to international destinations you may not normally deal with.
Also delivery to Post Office Boxes can indicate potential fraud

Westpac page 11
http://www.westpac.com.au/docs/pdf/bb/Merchant_Fraud_Brochure.pdf
never forward goods to a po box

Commonwealth page 10
https://www.commbank.com.au/business/pds/customer_merchant_agreement.pdf
Suspicious delivery address Use of a post office box or an office address.

NAB page16
http://www.nab.com.au/content/dam/nab/business/payments-merchants/merchant-assistance/documents/merc...
moto transactions card not present

b) conduct a white pages or Telstra check on the address and phone number provided;

[cezm]

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@lyndal1838 wrote:

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I have never argued the point with a seller as to whether they will send to a PO Box......they are not obliged to alter their services just because a buyer wants them to.  It is very poor form to demand that a seller change their delivery method just for you.  But if they are obliging enough to send to a PO Box then they send it with AP or an AP Courier and it will be delivered.

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I purchased from one seller who advertised that she was using AP satchels but would not send to PO Boxes. When asked why she stated that her local PO had said AP did not deliver satchels to PO Boxes!

I just gave her the street address of my PO so I could get my parcel promptly but also suggested she have a chat to another PO in her area. She checked it out and sent me a message thanking me for setting her on the right track.

[lyndal1838]

It is hardly arguing the point to give a seller correct information...or as you did, tell them where to get correct information.

The point I was trying to make was that if a seller is using a courier then it is not on to demand that they change their delivery method to deliver to a PO Box.

[boggo58]

No one has said anything demanding the Chinese change to posting to a po box , merely pointing out to them that its not till you try and pay for it then says they dont post to a PO Box then miracles of miracles they say they can post, no demanding.

[lyndal1838]

My answer in post # 21 was in reply to your comment that Chinese sellers suddenly changed their minds about sending to a PO box when you contacted them.  You must say something to make them change their minds.

My post # 25 is in answer to cezm.

[aldoofbanga]

I really think eBay could do a better job here. I've just had the same problem.

Went to purchase item;

1) Half way through checkout (or so I thought), eBay advises PO Box not accepted. 

2) I do not realise eBay has marked the item as purchased (it still appeared to me I was in the middle of checkout)

3) Steps 1-2 are repeated

4) I finally manage to purchase similar item from a seller that ships to PO Box

After this has ended, I have 2 identical items showing unpaid. I contact the sellers, one handled it nicely and requests to cancel, I accept all the messages, and I assume seller is refunded. For the other, language may be a barrier and it's not going anywhere.

PO Box is my primary delivery address. eBay knows this, and it can easily warn me of this if I am attempting to purchase an item that will not deliver to my primary address. In my case, the street address is high risk and cannot be used.

Yes, it is my fault for making the mistake. But the mistake is clearly too easy to make and eBay has the data to prevent it happening so often (clearly I am not alone).

[padi*0409]

I don't have a problem with PO box deliveries since I have a street address, but I was under the impression that if a seller would/could not deliver to a PO box then it was clearly stated in the "postage and payments" page that that was the case.

[lyndal1838]

In order to go through checkout you must have already purchased the item.