Signature fraud Sendle?

[wolfwebau]

A ebay seller sent my delivery via Sendle. Sendle notified me that the parcel had been delivered, but it had not. I asked them about it and I got an email telling me the parcel was delivered and the attached image is proof of delivery.

But that is NOT my signature. It sure looks like a signature, and it's my name but it's not my signature.

A lot of back and forth and two weeks later they finally told me the name in the signature box is NOT a signature, it's what the driver puts to show it was dropped off at a collection point. And unfortunately, the parcel is lost and I should contact the sender for a refund.

To me, that looks like a forged signature and they tried to just fob me off with it, saying I have the parcel, that it was signed for. Or am I wrong and it's normal thing to do?

[digital*ghost]

---

@lyndal1838 wrote:

You said that Sendle told you to contact the sender for a refund....how is that NOT making the seller responsibl for the parcel being missing.

---

That's Sendle making the suggestion, though, so the question of "why should the seller be responsible?" is one for them more than it is the OP. Either way it's a really poor response from any courier company / postal service, but Aus Post do it as well. 

I would understand it more if they just said "contact the sender" because x, if the sender is the only one able to have an official investigation opened and (ultimately) compensation provided if applicable, but to straight up tell recipients to go and ask for a refund from the sender is setting up both parties for a difficult situation while Sendle attempt to wash their hands of it. I'd be peeved if I was the sender, anyway. 

[lyndal1838]

That is the point I was making Digi.....the seller is not responsible for the company contracted by Sendle to make the delivery having lost the parcel.

IMO if Sendle admit that they or their assigned courier have lost the parcel then it is up to them to make reparations....the sender should not be involved at all.