Trying to log a return for INAD, says I need a computer?

[letscleanupmycupboards]

Trying to log a return. INAD. System says yes item is eligible for a return but when I select the item it says I need to continue on a computer.

Surely this is the most basic of everyday processes. As a lot of people run devices should this not be something doable on a phone or tablet? Same issue on app, mobile and full version. I do not have a computer or internet connection (no broadband where I live). Am I doing something amiss or is that how eBay is now?

[*tippy*toes*]

It must be an issue with your device then because I've never had trouble with the full site opening the app, unless I've told it to (which you have to accept). I've also not ever had problems with it reverting to the mobile site when I've done anything. Only time it reverts back to the mobile site is if I close the browser down and then reopen at a later date. I'm all out of ideas, you keep making excuses for anything anyone has suggested so I'd be surprised if anyone else has any others.