Two supposedly NEW iphones were delivered to me recently. Both had major faults and were unusable. B

[Anonymous]

Two supposedly NEW iphones bought recently were secondhand and had too many faults to be usuable. This is fraud under Australian law!

Eventually got full refunds after painfully slow email responses but had to pay return postage and the cost of an Apple technician trying to fix one (he could see online where the phone was first used in the USA before coming to me via China as a NEW phone... )

The really annoying bit is that these sellers deserve a BLAST and I cannot see any way to leave feedback!!!!!!!!!!!!!!!!!!!!!!!!!!

[kopenhagen5]

Feedback deadline is 60 days.

You could try going to the USA site (ebay.com), sometimes the deadline is a little longer there.

[Anonymous]

The issue is not timing. Because the sales were cancelled and the phones returned eBay does not seem to have any mechanism to comment on the sale cancellation - on the grounds that the sale has been cancelled so feedback is not appropriate.......

The ability to leave feedback seems to have been removed from the site after the refund was received. And I was not game to leave feedback until the money was refunded!

[padi*0409]

Try going through the "feedback forum" you may be able to leave feedback that way.

https://pages.ebay.com.au/services/forum/feedback.html

[countessalmirena]

@warrakoosmith,

Take a look at your seller's feedback. Click onto the negative total for the last 12 months. Read all the negative feedback. (I don't know who your seller is, but I'm taking a rough stab at what you'll probably see.)

Lots of negs?

Lots of comments stating that the item came from China?

Lots of comments about items being fakes or fraudulent, not new?

If so, console yourself that it won't matter whether or not you leave feedback. The information was available to you before you purchased...? You could have checked those negs beforehand...? There will unfortunately always be buyers who either don't check or who think that the "too good to be true" price is for a legitimate item, who'll take the risk even though odds are that the item is coming from China.

At least you did manage to get a refund. Had you opened a dispute in eBay, relying on the eBay Money Back Guarantee, you'd not have been out the return postage, though...

I strongly suggest that iPhones are something not to buy on eBay (or at least not from sellers you don't know and who aren't in Australia as authorised sellers). Buy from Apple, or from an authorised seller in Australia.