Unsafe item

[siatalat-0]

Recently Ebay informed that an item is not safe and I asked seller to refund but no answer; I reported it to ebay, but I received an auto-reply that my request is deleted. Is there any solution to refund it and ask ebay to permanent removal of this item from the platform.

[sandypebbles]

Did you buy under this account?

All but one of your feedback is from sellers in China (who eBay Australia will not touch)

The one and only seller in Australia has terrible, terrible feedback

[lezned-toycollector]

Shhhhh.... it's a secret 😅 

[springyzone]

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@sandypebbles wrote:

The one and only seller in Australia has terrible, terrible feedback

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I had a stickybeak. 😁

The Australian seller I saw (at the top?) had a feedback at 99.4%.

And is a top rated seller, delivering outstanding customer service, with sales over half a million. That's the spiel from ebay itself.😁

Just saying.

Siatalet, yes, there should be a way for you to get your money back. That's all you have to worry about, not your job to get the item removed from ebay's platform. If ebay has informed you it is a dangerous product, they should be doing it. They might not but even so, not your problem at the moment as there are loads of unsafe things sold on ebay. 

Your main issue is to get a refund.

You do NOT have to go through the seller, okay?

The item you bought will have had a delivery date. Have a look at it. Once that date has passed, you go straight into an ebay claim for item not received. You don't message ebay or anything else, you open a proper claim. Follow it through for a refund.

You should have no trouble as unless a seller can prove delivery of a product, ebay will usually side with the buyer.

[sandypebbles]

eBay do say that

I would rather take notice of the 43 negs in the past month alone (just as clearly on display) that what eBay describes the seller as

[springyzone]

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@sandypebbles wrote:

eBay do say that

I would rather take notice of the 43 negs in the past month alone (just as clearly on display) that what eBay describes the seller as

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I agree with you, but I can fully understand why a buyer may think a seller will be fine, when they see that sort of thing written.

It is no longer quite as easy to see specific feedback any more, either. You can see the most recent feedback-maybe about 6 feedback comments? Not sure, but just a handful.

Then if you want to see all feedback, you can click on 'see all feedback' but I have had mixed results from that. Sometimes it is just a longer list with a filter tab, sometimes it reverts back to what i think of as the 'classic' screen that I am more used to.

But in any case, what a new customer is most likely to see after the ebay spiel is a row of positive comments.

In my opinion, ebay is trying to make it a little more unlikely that new customers will see the negatives straight off, or the overall view of feedback 'at a glance'. They are making customers work for it, with extra clicks.

And as we all know, lots of buyers never discover what they can find out with extra clicks eg seller location.