on โ23-10-2013 03:32 PM
I recently bought an item from the Czech republic and paid for what i believe was airmail. I have been waiting nearly 1 month for the item so i contacted Aust post with the tracking number and was informed that the item had been shipped via sea mail and that this could take up to 4 months to arrive. As this time is outside the 45 days limit to which i can start a paypal dispute (and the would know this) I feel i have been decieved and ripped off. What if the parcel fails to arrive? What redress to i have?If seller had stated in his site that he only ships by sea mail, I never would have bid on the item.
Terry
on โ23-10-2013 03:42 PM
Have you contacted the seller to confirm the method of pastage ?
If you were led to believe postage was via airmail then you would have enough reason to start a PP claim when appropriate and escalate it as late as possible giving more time for the item to arrive but not outside the claim period etc , should you get the claim refunded and the item still arrives you can pay the seller back.
on โ23-10-2013 03:43 PM
'postage'
on โ23-10-2013 04:55 PM
Yes, I contacted the seller on this issue and his bizzare reply was: " If the parcel misses the last plane then itt is shipped via sea mail" Has anyone ever heard of such a practice????
on โ23-10-2013 05:35 PM
BS absolutley rubbish. there is no ''last plane'' if it misses today, it goes tomorrow. there are very very few ships leaving Europe with freight to Australia so 4months + is most likely.
on โ23-10-2013 05:35 PM
If it misses the last plane? So what do they do over there,fill up a plane with mail once a year and then send it off?
on โ23-10-2013 05:53 PM
Isn't the Czech Republic land-locked?
If so, I wonder where the parcel gets on a ship and how does it get to a ship?
on โ23-10-2013 07:31 PM
If it is still less than 45 days just open a Paypal dispute and tell the seller you will wait a couple of weeks to escalate to a claim.
on โ23-10-2013 10:07 PM
@i-once-was-bump wrote:Isn't the Czech Republic land-locked?
If so, I wonder where the parcel gets on a ship and how does it get to a ship?
it would go by road to a port in Poland or Slovenia, or even perhaps Hamburg in Germany. ... and then by ship, so 4 months would be quite quick actaully