When I try to pay the seller is not accepting my postal address. This was not a condition in his ad

[skyer510]

I sent him the following message and he has not addressed the issue.  Instead he is saying that I don't want the items.

"Dear e-wholesaler-worldwide,

When I tried to pay, a message came up saying that this seller does not post to post office boxes.  At the moment I am not living at my registered residential address as a result of some unforeseen incidents.  At the moment my only means of accepting items is via Post Office Box.  I did not see any mention of that condition in your Ebay advertisement.  You can either reverse your condition of not sendiing items to a Post Office Box or you can release me from my obligation to follow through with the purchase.  Please reply and let me know your decision.  If you decide to decline my requests I will register a dispute on the grounds that you did not declare that condition of not sending items to a P.O Box in your advertisement. "

[zelly888]

Were you able to purchase the item? was it a BIN item? If you were blocked from proceeding with the purchase then that means that you are not able to go through with it because the seller has the postage options in their site preferences not to post to a PO BOX and this is not needed to be shown in the listings.

[lyndal1838]

The seller is obviously not prepared to send to your PO box and is cancelling the transaction as you have requested.

Just agree to the cancellation and you are free to look elsewhere for the item.

[tstore]

With that response the seller would be scared to send you a mutual cancel request as that would leave the seller open to a neg. They would probably open UID instead.

[green-gifts-mkd]

If you have a PO Box, it is your responsibility to check the 'Postage & Payments' tab in the listing, where PO Box should be checked as an excluded 'location' (i.e. a 'location' they don't post to). I used to have this exclusion when I sold internationally. In some countries, where procedures aren't strict for PO Box collection, PO Boxes can easily be stolen from because they are in one big collection room (it is an honesty system--larger parcels are just left in that room and everyone who goes in there has access to them).

There was no way for me to single out Australia or other countries from this. It was 'all PO Boxes in the world or none at all'. Your seller in being cautious because they may have had difficulties with unreceived items to PO Boxes in across the world.

If you saw the box with the message after purchase but before payment then your seller definitely does have that exclusion in place, for whatever reason, and it was up to you to check the 'Postage & Payments' tab before buying.

It would be best to check this in future, so you don't find yourself having bought something without the ability to pay for it due to your delivery address atm. Your seller can agree to an exception by sending you an invoice, which overrides the PO Box block (I always did this for Australian buyers and such) but I think your message would have rattled them. I no longer sell internationally so don't have the block in place anymore.

Yes, it is very annoying that you only find out after clicking 'BIN' but it is also up to you to check out all the excluded 'locations' before clicking 'BIN'. You'll know for next time...

[*crikey*mate*]

what address do you have registered with eBay and PayPal? The one with the PO Box?

Your OP says "At the moment I am not living at my registered residential address"

If the seller has an exclusion on PO boxes, how can his blocks pick up your PO Box if it is not registered? Not all sellers or software are psychic.....

I do however acknowledge, that their exclusion list does not appear to overtly exclude PO Boxes, even if you had have looked, but if they have those blocks in place, that may be an eBay thing rather than a seller thing.

What is the address that you have registered with eBay?

Postage and handling

Item location: ShenZhen, China

Posting to: Worldwide

Excludes: Africa, Russian Federation, United States, Austria, Germany, Ireland, Sweden, United Kingdom

............................................................................................

BUT THIS IS IN THE LISTING = We Ship to Worldwide, except Italy, Nigeria, Hong Kong, and we do not ship to APO/FPO

soooooooo, it does appear that they do state they don't send the items to PO boxes in their listing and thus you have no grounds to make the claims that you have or to expect the seller to do otherwise.

Your best bet is to find a street address and change those details in eBay.

The seller does NOT appear to have done anything wrong.

[bigbrickshop]

APO and FPO are US Military Post office mailing addresses, not your regular Aus Post PO Boxes.

[*crikey*mate*]

oops

*blushes*

[digital*ghost]

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@green-gifts-mkd wrote:

If you have a PO Box, it is your responsibility to check the 'Postage & Payments' tab in the listing, where PO Box should be checked as an excluded 'location' (i.e. a 'location' they don't post to). 

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Excellent tip, thanks 🙂 - I never knew it would show in the exclusions list.