Who pays postage?

[micksta3540]

I received an item a phone case and it was far from the description,

wrong case completely. I told buyer it was wrong and they wanted

me to send it back to China and they will send another free,

**bleep**??? I want to know please, Who pays for the shipment back

when it was not offered by seller OR have i missed something in

the "Fine Print"

by seller?

[kopenhagen5 · Accepted solution]

Normally when you buy local the seller sends a postage label so you don't pay for the return.

But you are at the mercy of a seller when buying off shore.

You need to pay the return and have the seller reimburse you if they will or do at all.

But of course they know it will be expensive for you and hope you give up.

Some Chinese sellers refund without wanting the item returned or offer a part refund.

[micksta3540]

Now that you mention this about addresses, I have noticed that there are sometimes no return addresses on items. MMM very cunning. I tend to forget about these types of donkey holes. Thanks for the reminder.

Cheers

[tazzieterror]

But if you open a return case eBay will provide you with the seller's return address anyway.

Although it's not official policy, if you jump onto eBay's online chat and find a helpful CS representative, they'll often generate a return shipping label for you if you ask often (and politely) enough, and email it through.

I've had this happen twice where an item has arrived damaged, and then the seller had wanted it returned to a different address to the one listed on the eBay returns (the address was out of date), and I've asked eBay to provide me with a return label (because the seller hasn't), and they've done so.

This is great because you're not waiting for a postage refund, and there can't be any issue with returning to a different address because eBay themselves have provided the label.

In both cases it was a domestic return, but it would be worth asking in the case of a return to China and seeing what eBay say.

[lyndal1838]

Nobody can provide a return postage label for an overseas seller.  It is an Australia Post service and can only be used by Australian sellers.

Ebay can however give you a return address for an overseas seller but you post at your own expense.