Why do I have to pay extra postage because a seller paid insufficient postage for an item I bought

[timnix08]

I purchased an item from a seller who underpaid the postage costs to send the item to me. Now I have been told by Australia post I need to pay an additional $7.50, because the package was underpaid by that amount. The seller did not put their address on the package, so I have to pay the bill. Very unfair because the original total of my purchase with postage was only $3.50 . Can anyone give advice please, as the seller is not cooperating. I phoned eBay for help but the call ended up being frustrating, because the agent kept thinking I was in Canada, but I told her 3 times I am in Australia. She didn't seem to speak good English. Is live chat no longer an option on eBay Australia. Thank you

[2106greencat]

Try contacting the seller one more time, advise what has happenned and ask for a refund via paypal for the amount you were charged by the Post Office. They will want to see a receipt if they reply at all.

If they don't reply, there is not much you can do but leave negative feedback - Insufficient postage, I had to pay difference, seller refused to reimburse.

Not too sure about live chat - go to support top right of page and check

[timnix08]

Thanks for your info. The live chat option seems to have been removed. This was handy because everything is clear and in writing, whereas the phone is subject to miscommunication.

[amber-eyed-girl]

Live chat might not be showing now if the live chat has closed for the night.

[letscleanupmycupboards]

You also would have had the option to refuse the item. It would then be returned to the seller (or the dead letter office) and you could claim it as not arrived through PayPal.

[harley_babes_hoard]

don't forget to leave factual feedback regarding having to pay extra.

[phorum_junkie*]

If you didn't want to pay the extra you could have refused and the claimed for a missing parcel, by paying you accepted it and about all you can do is ask the seller to cough up the payment and/or leaver appropriate, factual fedback.

[harley_babes_hoard]

I had this happen to me, Apparently my seller always sends 1-1.5kg in 500 gm satchels (says the PO don't care) lol. When I went to pick it up I paid the extra and took a photo of the receipt and showed the seller. I was refunded from the seller. Also had no return addy on the parcel.

[2106greencat]

When there is a return addy - the seller cops the charge, which IMO is how it should be.

As a seller I would be mortified to find my buyer had to pay additional costs and would reimburse them immediately.

[davewil1964]

As a seller I would never put my buyer in such a position.