Wow, a very brave seller on ebay

[justcruising49]

REFUND AVAILABLE WITH NO QUESTIONS ASKED Just found this when doing a browse on a listing, and had to share it. A very brave seller. not something I would put on my listing. Merry Christmas everone.

[digital*ghost]

You can nominate whether the buyer or the seller pays for return postage when you set it up (I have buyer pays). 

[justcruising49]

Thanks for that. Merry Christmas

[*tippy*toes*]

I've only had 2 change of mind returns. Buyer contacted me via messaging, I gave them my address, they returned it, I refunded them the purchase price and initial postage. They paid the return postage. That's what I specify in my listings. I figure it's better to offer change of mind returns, rather than have a buyer damage something because they want a refund. It means I can resell it. If they damage it, I can't. Some buyers do deliberately damage something to get a refund.

[davewil1964]

I've never had one. I had one try it on a couple of months ago, saying his mate (150km away) had ordered the wrong part of the series. As the4 one he wanted was on another site and he contacted me through there, I suggested that it was up to him to talk to his mate about it. I did give him a quote for the second item, which included return postage for the 1st one and was significantly more expensive than just buying the 2nd item. Which he didn't.

Sometimes it is worthwhile to point out the economics.

[davidc4430]

we should all have a good grasp of contracts like these guys,

https://www.youtube.com/watch?v=G_Sy6oiJbEk

[lane-ends]

Agree cuts out a lot of the angry not as described claims that get people fired up and looking for excuses to send it back and causing you return post cost expenses, or loss of item if you choose not to get it returned.

The reasons someone finds an item unsuitable is often personal and non of your business, so why push them into making up an excuse? Either accept change of mind returns or not, you dont need to know the reasons.

The TV infomercials have demonstrated getting products in peoples hands with promises of risk free/money back assurances sells more than giving them time to pause with concerns about what if its not right..So if you do have easy returns why not promte it?

Especially if you have BINs and a return sale is simply a sale that otherwise would not have happened without loosing underbidders.

[*tippy*toes*]

One of my change of mind returners just didn't like that particular item. She has since gone on to buy many other items which she is really happy with. Not only did I get to resell that item (which ended up selling for more than what she paid for it), I went on to make lots of other sales that I may not have made if I'd jacked up and said no returns period. If I had a no return policy, she possibly could have damaged it so she could claim SNAD, then I'd have been forced to refund for an item I couldn't resell, then not made those other sales as well (which went well into the hundreds).