I have a buyer who has received porcelain that I believe was accurately packaged and is now saying that 8 pieces have been broken, it was an 80 piece dinner set and I have had to send it in two boxes. I have asked for photos however they haven't sent me any. Do I offer them a refund? I am new to eBay and I am not sure what I should do. I have told the buyer to take it up with Australia Post but the buyer is saying that I didn't package it correctly. Both boxes were stuffed with paper and items wrapped in bubble wrap and then fragile stickers all over the boxes. I am not sure what I should be doing? Some advice would be greatly appreciated. Thank you.
