on โ10-05-2014 10:00 AM
It seems that there is a "NON feedback Left" culture nowadays.
Despite of repetitive request made via ebay comm. column and/or direct email address correspondense with the seller/buyer, emails are replied and yet NO feedback left. I would suggest that the current FEEDBACK mechanism can be used to track BOTH seller and Buyer feedback, and only WHEN both feedback columns (Seller and Buyer) were left/occupied then the selling/buying process is considered finalised. IF either party not leave feedback to each other within 30 days, the feedback already left will be removed from the receiving party. The party who left the feedback have the Right to take away and Remove the feedback left. So to be FAIR for every ebay users.
on โ10-05-2014 02:51 PM
on โ10-05-2014 02:55 PM
@xylos2k wrote:It seems that there is a "NON feedback Left" culture nowadays.
Despite of repetitive request made via ebay comm. column and/or direct email address correspondense with the seller/buyer, emails are replied and yet NO feedback left. I would suggest that the current FEEDBACK mechanism can be used to track BOTH seller and Buyer feedback, and only WHEN both feedback columns (Seller and Buyer) were left/occupied then the selling/buying process is considered finalised. IF either party not leave feedback to each other within 30 days, the feedback already left will be removed from the receiving party. The party who left the feedback have the Right to take away and Remove the feedback left. So to be FAIR for every ebay users.
I'm sorry to be rude but that's just silly. Too many discussions about feedback when the number of feedbacks doesn't really matter, particularly to a buyer - what are you going to do, paper your wall with them?
Now what you say in any feedback is what's important.
on โ10-05-2014 10:15 PM
The feedback system on ebay is broken. I dont participate in the feedback game.
on โ10-05-2014 10:50 PM
Sounds like you would rather buy from a poor seller with an inferior product than an excellent seller who provides the best goods and services which leaves them little time to leave a rather pointless green dot on the buyer's computer screen.
When somebody gives me a useful use for buyer feedback I will perhaps start wanting some rather than my long standing habit of leaving feedback for the seller when my item arrives in good condition and then archiving the purchase without even looking to see if the seller has left feedback for me.
on โ11-05-2014 09:21 PM
Contrary to what some believe, feedback is important to buyers. It doesn't need to be over the top, but if I don't at least get a "thank you for your custom", I am greatly offended and don't buy there again. Feedback may be optional, so are manners it seems.
on โ11-05-2014 09:32 PM
โ11-05-2014 09:56 PM - edited โ11-05-2014 09:57 PM
@shoppingbag* wrote:Contrary to what some believe, feedback is important to buyers. It doesn't need to be over the top, but if I don't at least get a "thank you for your custom", I am greatly offended and don't buy there again. Feedback may be optional, so are manners it seems.
That's your personal opinion. However, buyer feedback doesn't have any bearing on a buyer's reliability (except for false positives), whilst seller feedback can have severe repercussions on a seller's ability to sell.
And a buyer can ALWAYS check a seller's feedback before bidding or buying, whereas a seller usually can't check a buyer's. eg for BINs or last second snipes.
If I sent you a thank you email without leaving feedback, would that be okay? You have your validation, just not another green dot. Buyers do it to sellers.
Apples and oranges.
on โ11-05-2014 10:13 PM
on โ12-05-2014 08:21 AM
You have a legitimate question and it should be answered politely and informatively.
Participating in the ebay feedback system used to be great, you recieved positive feedback and if a customer was unhappy they let you know and you could then address any problem they might have had.
Customers were happy to receive positive feedback and were polite and speedy in payments.
Then ebay changed it to no neg from sellers no matter how bad the customer got.
Then they invented the dashboard and dsr ratings which can see you have stellar feedback but are penalised by the secret and invisible star ratings available to buyers.
Visibility is reduced which can destroy your business and there's nothing you can do about it unless you obey all ebay's orders like free postage on everything.
The ebay fback system then became a total joke and left sellers exposed to scammers, non payers and blackmail from buyers.
The majority of buyers are great and they leave pos b/back but sellers are not privvy to what they leave in the star rating.
on โ12-05-2014 09:53 AM
The majority of buyers are great and they leave pos b/back but sellers are not privvy to what they leave in the star rating.
See ebay announcement on 31 March:
While the current system of anonymous ratings provides sellers a general indication about their service, they need details to address any issues effectively. For example, if a seller's ratings indicate their packages take too long to arrive, it will help them take the right action if they know the issue is with shipments to a specific geographical region.
Sellers will soon be able to get reports that provide this kind of detailed information. Starting in late April, detailed seller ratings will no longer be anonymous. Sellers will be able to run reports telling them which of their transactions received low detailed seller ratings.
With this change, sellers will be able to make much better use of the ratings to continually refine their selling practices and deliver the great service you expect. So please continue to leave ratings and feedback that honestly and fairly reflect your buying experience.