eBay app incorrectly reported that an auction was lost

[vegetable4]

Earlier tonight I bid on a game for the PS4 using the eBay app, and was outbid in the last five minutes. When there were only 20 seconds left, I managed to up my bid again, but it said I was outbid. When the auction ended, I refreshed my purchase history and nothing was there, and going back to the auction page showed that I was outbid. So I went elsewhere and bought the game from there. Now that I've paid for the other game and logged onto my computer, eBay is telling me I've WON the auction, and have to pay for the game I was told I was outbid on!

I can't cancel my other order because they have a no cancellation policy, and eBay's app is entirely at fault for this situation. What can I do?

[bakeandfry]

This happens a lot on the app and your not alone on losing items that you won.
I find changing from the open listing to watch list sometimes fixes it, but then again ive touched the notification that i lost only for it to redirect me to pay for item.
Get ebay to ring you and explain problem to them

[collect247]

OP didn't lose the item they thought they won but won the item they thought they lost.

[bakeandfry]

[phorum_junkie*]

Ebay give a clear warning that even if you have not won you could still become the highest bidder if there is a problem with the winning bid. You should never go straight off and buy another of the same item until you are certain that is not going to happen. You can ask the seller nicely if they will agree to cancel but they have already been charged the fees and have heard every excuse in the book for wanting to cancel so don't be surprised if they don't agree and open an unpaid item dispute.

The correct thing to do would be to pay for the item and re sell it yourself to get your money back.

[springyzone]

As far as I am concerned, you did everything you could as a responsible buyer to check you were not the winner.

This isn't your fault and it is unacceptable for ebay to suddenly declare you the winner later, well after the event.

An auction is an auction, if you don't win you should be perfectly entitled to go off elsewhere immediately and buy.

If something went wrong with the winning bid then the proper course would be for ebay to declare the auction invalid, refund fees and let the seller relist for free.

Personally, I would send a polite message to explain to the seller what happened & that you are not going ahead and ask them to cancel the sale.

They may agree.

They may say no, that is their prerogative, & if so it will mean you get one strike.

But so what. It won't affect you one iota as long as you don't collect another one in the next 12 months.

I don't see that you should be expected to buy something you don't need simply because ebay's auctions are glitchy.