Having purchased a shockproof phone cover, receiving it only to find out it was faulty (broken glass ! ). I do what I think is the right thing and contact the seller, send photos as requested. They say they will send a replacement, waiting, waiting. Contact them again, very sorry will send it Asap, waiting, waiting. Contact them again, held up at customs, waiting, waiting. In the meantime, enough time has lapsed that I can no longer leave negative feedback, or as ebay has informed me take action to get a refund. In hindsight I see this seller knew this and was stringing me along the whole time, with no intention of replacing the item. What really hacks me off is this was a gift my 13 year old had bought with hard earned pocket money, not a great lesson to be learned. Being an honest person I naturally thought the reassuring responses from the seller were legitimate, only to be left with nothing. In future I won't hesitate to and will take any promises with a grain of salt. I suggest other buyers beware of this trap and do the same. Shame on the seller and shame on ebay, who after I contacted them gave me no help whatsoever.
