@diecastmodels2014 wrote:
ok i have a similar problem i won an auction that clear states free postage i doubled checked before placing bid that cost to australia and it showed free postage after i won auction i recived an invoice stating free postage then next morning i recived an email from seller stating he had made a mistake in his listing and now wants $27.24 postage i only bid on item as it was free postage and a bit cheaper than what i can get the same item in australia for item is comming from UK total cost has gone from 6.5 pounds now to 19.80 pounds my question is can i refuse to pay the shipping cost as he has admitted its his mistake or do i pay up to keep from getting a non paying strike what is my options thanks
In your case, the seller is in the wrong and officially, they are not allowed to add extra, undisclosed costs after the sale. You would be within your rights to refuse to pay the extra costs, but there is no practical way to force the seller to honour the original sale amount, and unfortunately if you don't pay, they would be able to open a UPI dispute.
If that does happen and you get a strike, you can appeal it and eBay will almost surely overturn it as you can show the seller added postage after the sale (a UPI dispute can also rule out the option to leave feedback).
If you can work it out with the seller, a mutual agreement is another option to cancel the transaction, which would not result in a strike and feedback remains an option for both parties.
