@fonz69jason wrote:
As I said already, 1 in 3 items goes missing, so that is a LOT of items I've had to get refunded .... after wasting 6 weeks at a time for them to arrive. Sellers usually refund no problems, but there has been about 10 this year I have had to open a dispute for.If you are with Ebay, contact me for details (about 30 items so far this year alone), BUT ..... if you are just a seller/buyer ...... I've no intention of passing on such details as you ask for.
OP please forgive my 'prying' into your business. I merely wished to see if I could help you out by examining some of the transactions you have had problems with, so that I could see why it was that you were having such trouble and where it was that you might have been going wrong. In order to do so I wanted to take a look at the sellers in question, more specifically the quality of seller, as that is usually the source of such problems.
Since one of the rules of these discussion boards is that you cannot name & shame other ebay users, I was not about to ask for the sellers ID (which if/when a Mod saw it would promptly be deleted anyway). So I asked for some item numbers, & other relevant info so I could take a look at the seller/s & also guage if they were adhering to their own listed 'terms of service'.
Your providing those details, as others have pointed out, is not 'sensitive' information, & it tells me nothing about the buyer involved. If I wished to, I could potentially find most of the sellers involved and many of the transactions, by looking through your feedback, but to do so would be a time consuming/wasteful process. Also, fyi if I wanted to 'poach' your sellers/suppliers I can assure you I wouldn't be interested in the ones that had proven themselves unreliable.
Now... as you suspected, I am indeed just a buyer/seller. In fact I am both a buyer & a seller. I have two ebay accounts, one I use for selling (this one) and a different account that I use exclusively for buying. I am a part time occassional ebay seller, my buying however is not so part time or occassional.
You are very correct though, 1 in 3 orders not arriving is a lot, a heck of a lot in fact, as is opening 10 disputes in 1 year.
I also purchase from China (almost exclusively so), and I have thus far not had a single order go amiss in the last 12 months (from over 1800+ purchases via ebay, and more than double that via direct) nor have I had to open a single dispute in that time. Included in that has been my very recently purchasing in excess of 300 items via 60+ small orders from over 50 different ebay sellers to serve as 'quality sample's' of both their product & service (in order to find a few trusted suppliers of a style of item my best retail shop customer wants, so that I can purchase in bulk from those sellers in future). As a result I haven't had a day go by in the last 20 days without receiving one or more parcels... thus far without a hitch.
Perhaps this has just been dumb luck on my part. If that's the case, then I'll take dumb luck over expertise any day. Of course if it's not dumb luck, you should be questioning what it is that I do differently from you. Had you provided the imformation that I had requested, I would have taken the time and trouble to determine this for you.
Virtually all of my China purchases come in via Hong Kong, so that's not the problem. I'm confident that Narelle and others have now identified the problem, namely buying from proven poorly performing sellers with relatively low rating %'s. This ofc beggers the question; who is to blame, the shark that bit you, or yourself for ignoring the warning signs & choosing to swim in 'shark infested waters'?,
I apologise again, and I ask that you please excuse my having thought I might be able to use my experience of buying safely from China to possibly help you to improve yours.
Best of luck.
