on โ30-07-2013 10:07 AM
I have paid a seller and not recieved merchandise. Have been in contact with them and they explain it will be sent and now suddenly I cant get them to speak to me and no refund or merchandise and to top it off I cant leave any feedback for this vicious little seller. I wasnt aware of the 45day leeway for comlaints as my time is now over this. I am really disheartened by this.
on โ30-07-2013 10:46 AM
I am sorry to hear this has happened to you. Hopefully you won't have any more bad experiences on ebay as the vast majority of sellers are reliable and honest. Unfortunately there are just a few that are unscrupulous.
If you think it is worth it you can report this seller to on-line fraud, sorry I don't know the link, but perhaps someone else who is more knowledgeable about these things can pop it up here for you to use.
Good luck with your future ebaying
on โ30-07-2013 01:50 PM
sorry you have lost all your money, but why were you not aware of the 45day claim rule? it is clearly stated in every payment confirmation email sent out by PayPal, and in the Terms and Conditions you read and agreed to when you joined PayPal.
ebay, thru paypal, offer FREE 'insurance' to every buyer that if you dont get your item in 45 days you can open a dispute, and still give the seller a FURTHER 20 days if you want =65in all, to get the items to you. as long as you follow paypal guidelines, and open dispute within the 45days and escalate to a claim within the following 20 days you'll get all your $$ back. If however, you choose to not avail yourself of this FREE to Buyer service, then you really have no other recourse.
every payment confirmation has the 45day time frame mentioned.... please in future, use it.
on โ30-07-2013 04:13 PM
If you funded your paypal payment via credit card or debit card you can initiate a chargeback with your credit card provider
A little-known credit card benefit offers consumers protection from financial loss.
Media reports on the Kleenmaid failure have focused on the plight of 4500 customers who have paid, or partly paid, an estimated $27 million for goods not delivered. As one news report says: "They are unlikely to ever receive the appliances or their money back."
This is not necessarily so. Any customer who paid using a credit card can use their card issuer's chargeback facility to get a refund.
Chargeback covers services or goods that have been paid for but not supplied.
If it happens you must notify your card issuer, which will investigate the case. When it is satisfied you are entitled to reverse the transaction, it will credit your account.
Because the bank has to look into the matter, it can take a couple of weeks to get the money back.
The card issuer will then chase the merchant's bank (called the acquiring bank, in payment system jargon) to recover that money.
In the card-payment world, the acquiring bank stands behind its merchant customer and has to make good when the sale of goods or services already paid for does not proceed.
on โ30-07-2013 04:25 PM
some more info here time limts from 75 days after purchase date up to 150 days are normal
http://www.moneybuddy.com.au/credit-cards/transaction-disputes.html
consumers federation link below
http://consumersfederation.org.au/95000-credit-card-chargeback-requests-per-month/
nice chargeback fact sheet from the CCLC steps you through the procedure with case study part copy and paste below
http://cclcnsw.org.au/fact-sheets/banking/chargebacks/
How to request a chargeback
As you only have a certain amount of time to request a chargeback you should request it in writing as soon as possible.
Write to your financial institution (that issued your credit card) stating that:
Keep a copy of the letter. A sample letter for you to use is available at Sample Letter: To financial Institution Requesting a Chargeback .
on โ30-07-2013 06:15 PM
Colic,there are some credit card providers who do NOT cover 3rd party purchases.
St George,for exapmle,now charges a fee for a chargeback.
There are time limits for chargebacks.
The OP has not stated how they paid.
Here is the link to report the seller for internet fraud IF they are based in Australia
http://www.police.qld.gov.au/programs/cscp/eCrime/internet/report/
Use the 3rd option down.
If the seller is based overseas & is not covered by the FBI internet fraud link-which I can provide a link for-then kiss your money goodbye.
on โ30-07-2013 07:00 PM
Gee why don't you just burn this poor person at the stake? They acknowledged they made a mistake. Is that not enough?
on โ30-07-2013 07:12 PM
I can not see where the OP is being burned at the stake....but I do see some suggestions of how they may be able to get their funds back or at least report the seller where it may do some good.
on โ30-07-2013 08:00 PM
And how to avoid a similar situation in the future.
on โ31-07-2013 04:01 AM
@foxette-in-sox wrote:Colic,there are some credit card providers who do NOT cover 3rd party purchases.
St George,for exapmle,now charges a fee for a chargeback.
There are time limits for chargebacks.
The OP has not stated how they paid.
Here is the link to report the seller for internet fraud IF they are based in Australia
http://www.police.qld.gov.au/programs/cscp/eCrime/internet/report/
Use the 3rd option down.
If the seller is based overseas & is not covered by the FBI internet fraud link-which I can provide a link for-then kiss your money goodbye.
Does that mean I should not suggest that the buyer even enquire ?????
Nothing ventured nothing gained
I think it more pertinent and helpful than "you have lost your money"
Its almost like the "helpers ' are seller orientated and steer buyers away from chargebacks and treat paypal like the end of the line????