merchandise not been sent after 45 days

I have paid a seller and not recieved merchandise. Have been in contact with them and they explain it will be sent and now suddenly I cant get them to speak to me and no refund or merchandise and to top it off I cant leave any feedback for this vicious little seller. I wasnt aware of the 45day leeway for comlaints as my time is now over this. I am really disheartened by this.

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merchandise not been sent after 45 days

I am sorry to hear this has happened to you. Hopefully you won't have any more bad experiences on ebay as the vast majority of sellers are reliable and honest. Unfortunately there are just a few that are unscrupulous.

 

If you think it is worth it you can report this seller to on-line fraud, sorry I don't know the link, but perhaps someone else who is more knowledgeable about these things can pop it up here for you to use.

 

Good luck with your future ebaying

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merchandise not been sent after 45 days

sorry you have lost all your money, but why were you not aware of the 45day claim rule? it is clearly stated in every payment confirmation email sent out by PayPal, and in the Terms and Conditions you read and agreed to when you joined PayPal.

 

ebay, thru paypal, offer FREE 'insurance' to every buyer that if you dont get your item in 45 days you can open a dispute, and still give the seller a FURTHER 20 days if you want =65in all, to get the items to you.  as long as you follow paypal guidelines, and open dispute within the 45days and escalate to a claim within the following 20 days you'll get all your $$ back.   If however, you choose to not avail yourself of this FREE to Buyer service, then you really have no other recourse.

 

every payment confirmation has the 45day time frame mentioned.... please in future, use it.

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~~ ~~ ~~ Those who do right, have nothing to fear.
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merchandise not been sent after 45 days

If you funded your paypal payment via credit card or debit card  you can initiate a chargeback with your credit card provider

 

http://www.smh.com.au/news/business/money/banking/chargeback-to-the-rescue/2009/04/27/1240684397992....

 

 

A little-known credit card benefit offers consumers protection from financial loss.

Media reports on the Kleenmaid failure have focused on the plight of 4500 customers who have paid, or partly paid, an estimated $27 million for goods not delivered. As one news report says: "They are unlikely to ever receive the appliances or their money back."

 

This is not necessarily so. Any customer who paid using a credit card can use their card issuer's chargeback facility to get a refund.

 

Chargeback covers services or goods that have been paid for but not supplied.

 

If it happens you must notify your card issuer, which will investigate the case. When it is satisfied you are entitled to reverse the transaction, it will credit your account.

 

 

Because the bank has to look into the matter, it can take a couple of weeks to get the money back.

 

The card issuer will then chase the merchant's bank (called the acquiring bank, in payment system jargon) to recover that money.

 

In the card-payment world, the acquiring bank stands behind its merchant customer and has to make good when the sale of goods or services already paid for does not proceed.

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merchandise not been sent after 45 days

 

 

some more info here time limts from 75 days after purchase date up to 150 days are normal

 

 

 

http://www.moneybuddy.com.au/credit-cards/transaction-disputes.html

 

 

consumers federation link below

 

http://consumersfederation.org.au/95000-credit-card-chargeback-requests-per-month/

 

 

 

nice chargeback fact sheet from the CCLC steps you through the procedure with case study part copy and paste below

 

 

http://cclcnsw.org.au/fact-sheets/banking/chargebacks/

 

How to request a chargeback

As you only have a certain amount of time to request a chargeback you should request it in writing as soon as possible.

Write to your financial institution (that issued your credit card) stating that:

  • You are requesting a chargeback of a transaction on your credit card
  • Give details of the transaction including the amount and the date
  • Give the reasons why you wish to chargeback the transaction.

Keep a copy of the letter. A sample letter for you to use is available at Sample Letter: To financial Institution Requesting a Chargeback .

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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merchandise not been sent after 45 days

Colic,there are some credit card providers who do NOT cover 3rd party purchases.

 

St George,for exapmle,now charges a fee for a chargeback.

 

There are time limits for chargebacks.

 

The OP has not stated how they paid.

 

 

Here is the link to report the seller for internet fraud IF they are based in Australia

 

 

http://www.police.qld.gov.au/programs/cscp/eCrime/internet/report/

 

Use the 3rd option down.

 

If the seller is based overseas & is not covered by the FBI internet fraud link-which I can provide a link for-then kiss your money goodbye.

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merchandise not been sent after 45 days

Gee why don't you just burn this poor person at the stake? They acknowledged they made a mistake. Is that not enough?

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merchandise not been sent after 45 days

I can not see where the OP is being burned at the stake....but I do see some suggestions of how they may be able to get their funds back or at least report the seller where it may do some good.

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merchandise not been sent after 45 days

And how to avoid a similar situation in the future.

Message 9 of 19
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merchandise not been sent after 45 days


@foxette-in-sox wrote:

Colic,there are some credit card providers who do NOT cover 3rd party purchases.

 

St George,for exapmle,now charges a fee for a chargeback.

 

There are time limits for chargebacks.

 

The OP has not stated how they paid.

 

 

Here is the link to report the seller for internet fraud IF they are based in Australia

 

 

http://www.police.qld.gov.au/programs/cscp/eCrime/internet/report/

 

Use the 3rd option down.

 

If the seller is based overseas & is not covered by the FBI internet fraud link-which I can provide a link for-then kiss your money goodbye.


Does that mean I should not suggest that the buyer even enquire ?????

 

Nothing ventured nothing gained

 

I think it more pertinent and helpful than "you have lost your money"

 

Its almost like the "helpers ' are seller orientated and steer buyers away from chargebacks and treat paypal like the end of the line????

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