missleading photos

hi, i collect diecast model cars, recently corgi released an aniversary james bond aston martin DB5 car in two versions, a standard silver and a special gold version, the silver version is selling for about $60 and the gold at about double that. ive come across a seller using the photo of the gold car as the only photo of the car in his listing but if you read his description hes actually selling the silver car.

i know the price hes asking is a give-a-way that hes not selling the gold car but i think some buyers will think its the gold car they are purchasing.

to me its missleading advertising but i cant find an option in the report an item that covers this.

any ideas?

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missleading photos

I often come across errors in collectables and simply send a quick message pointing it out.

 

Nearly all send back a message thanking me for taking the time.

 

The report link is for serious issues, lets not use it too much so eBay don't begin to take reports too lightly. Smiley Wink

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missleading photos


@davidc4430 wrote:

you still havent answered the question, how do you report an item with a missleading photo? as i originally described, 2 cars, one silver one gold, the gold one value twice what the silver one is. seller uses the gold photo but is selling silver ones. any seller, no one in particular. or do you have to wait until it arrives and then face trying to prove the seller sold you a silver one not a gold one?


I think the issue is that when there is conflicting information in the listing, such as in a case like this, it's difficult to know for certain if there was a deliberate intention to mislead, and it's not exactly reportable under most eBay policies because - at best - about the only one it would breach is some form of keyword spamming, and even then it's a bit iffy....

 

I would tend to err on the side of caution when it comes to reporting listings, though, just because I know how unforgivable eBay can be, and I would need to be 100% certain the seller is deliberately trying to mislead or defraud potential buyers, which JMHO is nearly impossible just by looking at a listing that has X in one place and Y in another (I've done this myself on several occasions, by copying a different listing and forgetting to change something, or when updating a current listing to increase the purchase quantity, so the title says "20" but the description still says "10"). 

 

Just as an FYI, where eBay is concerned, if it came to a dispute for an item like that, the description itself will be taken into account, but it will often also be secondary to other listing information, such as title, item specifics and images.

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missleading photos

I can see your point perfectly.

I don't believe it was a 'little' error at all. Having a description of one item but a photo of another is extremely confusing and could lead to a very disgruntled customer-& with good reason!!

 

It's a fundamental, major error.

 

It seems to me you did the right thing-you did message the seller for clarification. If the seller has one ounce of sense, they will change the listing immediately.

 

A customer needs to know exactly what it is they are buying. Of course errors happen, but you can't expect every buyer to know what to do when they come across a problem like this.

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