query re item description and photo

[shy*damselfly]

I recently won item #200825707572, the description in the title states cream and the photo shows up on my monitor as a larger cream jug & smaller yellow jug. I ended up receiving two yellow jugs and as it was the larger white jug I was wanting I contacted seller- his reply was

I'm sorry you are disappointed. However they are the only two jugs I had so they are definitely the same ones. My description says "matching" and "cream" not white or yellow and photos are photos. If you were after something in particular you could hace checked by email to confirm. My suggestion would be to re-list one or both yourself, you may even do better

I didn't feel it necessary to contact seller re colour as I was going by both description and photo- is the larger jug showing up as yellow to anyone else, what is my next step.

thanks

[bsal6160]

A matching set means MATCHING in every way, style, shape AND COLOUR. Open a Not As Described dispute asap. PP will find in your favor. But as stated before refund will cost your postage but you could always do a chargeback for that. Your seller was not very helpful and quite rude about it all to you. DO NOT do them any favours at all and leave a big red neg for description and helpness.