who's responsible once item posted

[daggs77-au]

is the seller still responsible for item even when it has been posted, but has not yet arrived

[*crikey*mate*]

the postal service is responsible (in most cases) if the seller has proof that they have posted the item.

[phorum_junkie*]

The seller is responsible for the safe delivery of the goods in good condition. If a parcel goes missing then it is up to the seller to prove they have posted to the address on the Paypal transaction page using click & send, SOD, extra cover or eparcel. If you do not have that level of proof then you will have t refund.

For an item that is damaged in transit it is almost always the seller's fault, if the buyer takes the item and packaging to the PO they will sometimes accept the parcel was correctly packaged and will compensate but as they do not offer a fragile service it takes something like tyre marks across the packaging before they will accept that the packaging was good enough. Thw buyer is not obliged to take anything to AP and you will almost certainly have to refund.

[thecatspjs]

The buyer is indeed obliged to take goods that may have been damaged in transit to Australia post for assessment in the event of dispute or they may lose their paypal claim and be in breach of the sales contract they are a party to.

[knine-1]

The seller is responsible for the safe delivery of the goods in good condition. If a parcel goes missing then it is up to the seller to prove they have posted to the address on the Paypal transaction page using click & send, SOD, extra cover or eparcel. If you do not have that level of proof then you will have t refund.

That's complete rubbish unless you live in the USA. The seller is reponsible to deliver to a carrier where responsibility ends and is assumed by the carrier until delivery to the buyer. If the seller can provide proof of postage to the buyer's suburb, the buyer has no right of recovery from the seller, that is the seller has no legal obligation to warrant the performance of a 3rd party carrier.

[crowsman53]

Few weeks ago I sent a parcel interstate, It sold fot $19.99 and postage was $6.95 after 2 weeks the item was not received. It was Not Insured or Registered. Just a normal Parcel Tracking Number. The buy contacted me so rather than go through everything that you have to I gave her a complete refund. I pulled up the Tracking number on Australia Post Website and latest status was In Transit by this time almost 3 weeks had passed. I phoned Australia Post and they told me they would look into it. About 10 days later I received a letter from Australia admitting they have no idea as to where the parcel is and they offered me a Refund on postage $6.95. I got on the phone again and explained the letter I had received stated that they lost the parcel and that they should be responsible for the contents Insured or not as I paid for a service which they were unable to suply. I was asked to email my postage receipt to them and with in 1 week I had a money order from them for $26.95. The moral is you pay for a service they cant provide the service (Delivery Of Item) They have to pay you back. So always Keep Receipts.

[bsal6160]

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@knine-1 wrote:

The seller is responsible for the safe delivery of the goods in good condition. If a parcel goes missing then it is up to the seller to prove they have posted to the address on the Paypal transaction page using click & send, SOD, extra cover or eparcel. If you do not have that level of proof then you will have t refund.

That's complete rubbish unless you live in the USA. The seller is reponsible to deliver to a carrier where responsibility ends and is assumed by the carrier until delivery to the buyer. If the seller can provide proof of postage to the buyer's suburb, the buyer has no right of recovery from the seller, that is the seller has no legal obligation to warrant the performance of a 3rd party carrier.

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SO you are saying if i sell a set of cyrystal glasses and put them in pre-paid post bag and deliver to post office that the sellers obligation has ended. I THINK NOT. Adequate packaging for item being posted has to come into play.

[gratho12]

If a seller is half decent they will make enquiries through Australia Post for a investigation into a late or missing parcel as it is only the seller who can do this. I have done this on many occasions and have never yet had one of my parcels actually disappear however one came close recently and only doggered persistence with Australia Post (many phone calls) was finally found and delivered - took 11 days instead of 2!! Buyer didn't even say thank you!

[bsal6160]

Why do think a thank you is warranted from a buyer who is only getting what they have already paid for?

[*crikey*mate*]

"Because the seller could prove postage and didn't legally have to do anything to find the parcel. Which is what the buyer paid for - postage, not delivery. In this case they got both. Because the seller made the effort.