@rainbowindie wrote:
why do i have two unpaid items claims against me when i contacted the seller and explained i couldn't pay for the free postage items because the site said contact seller for postage details. i did this and the seller told me they wouldn't send the item to Australia. I assumed the matter was closed and now i am told i have to complete the transactions. i went back again today to pay for these same two items and am still unable to do so because it says the same thing. contact seller for postage details. what is going on. i am fastidious in paying for all items i win straight away. This is a slur on my good character and I am disgusted.
Unpaid item cases aren't about the buyer, and the seller has no control over the message ebay sends when one is opened. Personally, as a seller, I would rather they didn't come across as a demand for payment because quite frankly, by the time I open an unpaid item dispute I'm kinda hoping the buyer doesn't pay - I'm certainly not trying to get them to.
What I am trying to do is get my fees credited back in the one way that it is guaranteed to for as long as the item isn't paid for, and I suspect that's the main (if not only) reason many sellers go through the process - that and the fact that UPI disputes have some protection against other issues like malicious feedback (unlike mutual cancellations, which are reliant on a buyer participating /agreeing and can still leave them vulnerable to things like a defect against their account, which will harm them a lot more than a UPI strike will harm you). So, it's much more likely the seller is trying to protect themselves and get their money back than trying to mar your account.
