Buyer response

[teeau60]

I have been sending email to buyers in regards to return and money back issues but the has opened a case and not responding me. 

What should i do now?

thanks

teeau60

[ausbargainbasement]

You need to respond via the case now so Ebay can monitor your responses, otherwise they will rule in favour of the Buyer possibly refund in full without them having to return the item.