Blurb on PAYPAL

[4ewesonly]

Hi all.

I asked this question on the  selling forum aswell but asking here... as more often than not I'm on here.

Can anyone locate or remember where  the blurb is  that reads similar to ' if u use paypal..... parcels will need to be registered.'

cheers TIA

[kooriflag]

I only buy on ebay and I only pay with paypal. You can send parcels unregistered if you trust your buyer. But paypal will find in the buyers favour if it gets lost or they claim it was not delivered. Proof of postage on your part is not sufficient, only proof of delivery. I know this from personal experience,

Cheers,

Pip

[4ewesonly]

thks pip, appreciate your response.

[oldworldlady]

You don't have to use Registered post if you use Paypal. However, if you want seller protection, you need to use trackable postage.

buyers don't care about registration, on the whole, if they pay by paypal. It's the seller that needs it.

[4ewesonly]

thks OWL ,  I was thinking it was needed so u could put a claim in if the parcel got lost. I sent  trackables before but thats all they do is track. The one parcel in particular was sent to a country property in W.A.  with trackable and it did get lost. Aust post helped trace where it was last seen at the PO but the buyernever received it and  had no claim for lost parcel cos it wasnt registered.

cheers

[oldworldlady]

Yes, sorry, I meant trackable with signature. Of course, click and send is the other option Paypal accepts (I think. I haven't sold for a while)

Had a funny thing happen with the one item I did sell, just before Christmas. It was a little Hebb penguin, sent registered from WA to QLD. It never arrived, so I put in a trace after 12 days.

Australia Post sent me all the info for claiming for it, as they couldn't find it anywhere. The only scan was over the counter in WA.

Meanwhile, the buyer tells me it arrived, the day after I put in the claim. so how come Aus Post couldn't find it? They were shocked when i told them it had been delivered!

[4ewesonly]

Its all a bit double dutch Im thinking LOL 😄

[siddieswans]

thks OWL ,  I was thinking it was needed so u could put a claim in if the parcel got lost. I sent  trackables before but thats all they do is track. The one parcel in particular was sent to a country property in W.A.  with trackable and it did get lost. Aust post helped trace where it was last seen at the PO but the buyernever received it and  had no claim for lost parcel cos it wasnt registered.

cheers

It depends whether you are asking as a buyer or as a seller. In Australia PayPal seller protection requires proof of posting; that is, an AP generated lodgement which shows the address of the buyer.  This most commonly means Registered Post, or Click and Send. It is quite different for selling overseas but I assume you are asking about within Australia

As others have said, if a buyer pays with PayPal, and the seller cannot produce such proof, in the case of the parcel not arriving (or the buyer saying the parcel has not arrived), PayPal will find against the seller in the case of a claim, and require them to recompense the buyer. If you have such proof, PayPal do the recompense themselves.

As a seller I require any parcel over $50 value to be registered / insured for full value. I include this charge in my posting cost. This protects buyers who pay by means other than PayPal, and myself, should a PayPal claim for a lost parcel for some reason go pear-shaped. You should be aware that AP no longer provide compensation for parcels sent by ordinary post methods - this includes Parcel Post Plus, and Click and Send. Tracking is just that - tracking - though as a seller I feel Parcel Post Plus tracking (and I assume Click and Send) helps reassure buyers, and possibly deter spurious claims. 

If you are sending low value items to reputable buyers, then IMO the chance of a parcel going astray is very small. I don't sell 100's of items per week, in a normal selling week possibly 20 - 30, and I would have maybe 1-2 claims a year of an uninsured  parcel going astray. In this case I recompense the buyer myself, and quickly; negative Feedback and poor DSRs are much more hurtful to a seller than a few $.

If you are selling high risk items (like electronics, valuable jewellery) then something with PayPal protection / parcel insurance is of course essential. And I repeat it is quite different for overseas sales, so if you want advice on that, please ask.