wat can I do if I bought a comic almost 2 weeks ago and have not received it

[casperboris31]

wat can I do if I bought a comic almost 2 weeks ago and have not received it , the seller said he sent it 8 days ago... and now hes not replying to my messages

[kopenhagen5]

If you paid via PayPal you have 45 days to make a claim.

It's possible there are delays.

I would wait until early next week and if you still haven't received them, open a PayPal case.

If you paid by other means, you rely on the honesty of the seller.

[siddieswans]

Sound advice. I imagine a comic would have  been sent large letter so there would not be any tracking. Are you and the seller a long way apart? Do they otherwise have good Feedback? I cannot believe that a good Australian seller would risk their reputation over a low value sale - my apologies if you purchased something very valuable. But then I imagine you would have asked for tracking. Having said that, one of the sellers you bought from does have slightly doubtful Feedback.

Remain polite, but when a reasonable time is up (say next Monday as suggested) do TELL the seller that you intend to open a PayPal "Item Not Received" dispute before you do it; a good seller will refund without your resorting to a dispute. If you paid by other means then your only option is to tell the seller that you intend to leave Negative Feedback but again do TELL him first, and leave a reasonable time for him to respond; that way, you leave open the option for him to refund and save his Feedback.

[cq_tech]

Be careful when telling a seller that if he doesn't refund you'll be leaving negative feedback because eBay may view it as feedback extortion. Probably best not to mention feedback at all IMO.

[siddieswans]

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@cq_tech wrote:
Be careful when telling a seller that if he doesn't refund you'll be leaving negative feedback because eBay may view it as feedback extortion. Probably best not to mention feedback at all IMO.

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However once you have left Negative Feedback, there is no incentive AT ALL for a Seller to refund you. As long as you are very polite in your messages, which should all be through eBay messages, and make abundently clear that the reason for any Feedback you will leave will be because the item did not arrive, and the seller has ignored your messages, and refused to refund you, I doubt eBay will view that as Feedback extortion, which refers to trying to get an advantage from a seller by UNFAIRLY threatening to leave Negative Feedback. Negative Feedback is a perfectly fair result for a seller who does not deliver, ignores your messages and refuses to refund. However hopefully a) the parcel will arrive and b) OP has paid by PayPal and so Feedback does not need to come into it. If it does, a message like "I'm sorry, I've been very patient. The item has not arrived, you have ignored my messages and my request for a refund. My Feedback will reflect my true feelings about this transaction, as EBay encourages" may shake up a reluctant seller as a last resort.

[cq_tech]

Agreed, it obviously depends upon the manner in which the message is composed and your example above is ideal as it could in no way be construed as feedback extortion.

[privateone]

In all my listings I say NO REFUND GIVEN IF LOST IN TRANSIT however you have the option to request the item won to be posted as registered mai as long as you are prepared to pay the additional cost. Australia Post will cover up to $100.00 when posted registered should it get lost. In my book its best to have your item posted registered.

[cq_tech]

With all due respect, your terms are irrelevant, and regardless of what you've written in your listings, Paypal wouldn't hesitate to refund a buyer who claimed INR if their item went missing in transit.

If you want the item covered against the possibility of loss, it is your responsibility as a seller to register or insure the item against loss, not the buyer's.

[siddieswans]

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@cq_tech wrote:
With all due respect, your terms are irrelevant, and regardless of what you've written in your listings, Paypal wouldn't hesitate to refund a buyer who claimed INR if their item went missing in transit.

If you want the item covered against the possibility of loss, it is your responsibility as a seller to register or insure the item against loss, not the buyer's.

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A good summary of the situation. In order for PayPal NOT to refund a buyer from seller funds in the case of INR, the seller must be able to show PayPal Proof of Posting, which in Australia is AT LEAST proof of posting to the buyer's postcode. (I have never personally tested this postcode situation, which of course is all you get from AP now for extra cover. However with extra cover you would be expecting AP to refund you, so if PayPal took your money, you would be reimbursed. Registered Post for small and large letters can still provide you with a stamped form which gives proof of posting address.)

In  the ideal world, buyers would care about the safe delivery of their items and request and pay for RP/EC to try to ensure that this happened. In the real world probably one in 250 of my buyers would do that. For items which start at over $100 or that I HOPE to reach that mark in auction, I build the cost of RP / EC into the postage cost. For auction items which unexpectedly reach a much higher price than I anticipate I pay for RP / EC myself from the unexpected profit.

A lot of the items I sell go by Large Letter and are therefore untrackable. Far bigger sellers than I am who post massive amounts of parcels and letters estimate that the rate of lost letters/parcels by AP is so small that it is not worth registering / insuring anything. Instead they put 20c (or something) into a jar for every parcel / letter posted, and use that money to reimburse for anything lost.

Another point to remember is that now eBay are charging final value fees on postage, as well as item, raising the cost of postage to cover RP / EC is effectively paying eBay more fees, the ramifications of which I have not yet quite got my head around.

Of course all this predicates upon initial payment being made by PayPal. If it is not, a good seller will reimburse INR anyway, but others sellers may tell the buyer to go "whistle in the wind." As a general rule of thumb, if I feel I could not comfortably myself afford to reimburse a buyer for an INR, I either build the cost of RP / EC into my postage price, or pay for it myself.

[cq_tech]

To expand upon the above, any item lodged over the PO counter should be covered by Paypal's Seller Protection provided that the item is scanned upon lodgement because as you quite rightly point out, in Australia, Paypal state that documentary evidence of posting an item to the buyer's postcode offers sufficient cover.

However, items lodged in mailboxes are clearly at risk because in most cases, the first scanning event doesn't occur until the item has reached the buyer's nearest distribution centre, and if it goes missing prior to that initial scanning event, Seller Protection doesn't exist and under their Buyer Protection conditions, Paypal will then reimburse the buyer from the seller's account.

Having said that, I no longer sell but when I did, not once did I ever have an item go missing in transit, and as a buyer, I've only ever experienced a couple of INRs and in both cases, they were small items from Chinese sellers, one of which ultimately turned up some 2 months later.