Why do ebay hide their customer service phone numbers

What are Ebay hiding by not publishing their customer service phone numbers

Message 1 of 13
Latest reply
12 REPLIES 12

Why do ebay hide their customer service phone numbers


@gdr37 wrote:

A newbie should see my post and run for the hills. You are seller and going to and say anything you can to make eBay look like all sunshine and rainbows, but in reality it is far from it. Be very careful about buying anything on eBay now, because they just donโ€™t care what is being sold, only profits.


 

.... and that's exactly the problem. You're trying to deter buyers by posting your opinion and attempting to pass it off as fact. It is NOT fact. Your opinion is actually quite the opposite.

 

Please accept the evidence before you, and stop trying to mislead other members with incorrect information.

 

Yes, I'm a seller, but I'm also a buyer who has purchased literally thousands of items on eBay. I have had my fair share of items not as described and items not received. In every last case I followed correct procedure and received a full refund. The process couldn't have been simpler, and no phone number was required - ever.... and that IS a fact.

Message 11 of 13
Latest reply

Why do ebay hide their customer service phone numbers

Perhaps gdr37 - has a point.

 

The reason that the heater doesn't pass Australian Mandatory Safety Standards

 

and that these heaters are BANNED from selling in Australia,

 

https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-pol...

 

 

In 2023 / 2024 eBay were notified of the ban by the ACCC  and a clean sweep of the site was done, removing all the listings  at the time.

 

Needless to say , eBay hasn't followed through  with monitoring the banned items  so they're still being sold on this site

Message 12 of 13
Latest reply

Why do ebay hide their customer service phone numbers

*casey*
Community Member

Maybe we read things differently but it seems we're trying to determine the difference between "fact" and "opinion".

Here's my opinion on  gdr37's posts, for what it's worth.

 

"EBay is full of scams and fraudulent items now

to make it more difficult to report and get an outcome to situations"

 

When a report of fraudulent item/s is sent, no reply from eBay or even worse, an AI reply is NOT a good outcome when the report is not acted  upon.

And good luck to any newbie trying to report a listing  now that the once very obvious "Report This Listing" link has been removed, as IMO, they'd probably have to ask here how to do it.

 

"If eBay was serious about fraudulent sellers, they would work closer with us to stop them"

 

Anyone with even the slightest knowledge of how the HH teams  once operated, both here and  in the US,  would know the difference beteeen 'then' and 'now'.

It could have continued but like a lot of other things on this site, it was  stopped and swept under the carpet,  as if fraudulent listings don't exist.

 

"A newbie should see my post and run for the hills"

 

I reported recently about the  hundreds of thousands  of listings  on hijacked Italian sellers' accounts. 

I'll  now add  German sellers' accounts to the problem.

 

Hijacked and listed by Chinese scammers/ criminals,  these items do exist  but the usual lies about the item location being in Australia.

You may or may not receive your items from AliExpress and if neccessary, the MBG can be used.

 

BUT

 

For newbie buyers, remember that these items have NOT been listed by the real account holder.

 

The Chinese scammers have your details.

 

It beggars belief that with the low feedback hijacked accounts, some have received positive automated feedback from eBay.

Yes - positive feedback to  scammers on a hijacked accounts !

 

It remains to be seen what will happen with the  hijacked Australian accounts who have had their registration location changed to  Brazil.

About 6 of the IDs have posted on the boards but I have a much longer list.

 

All reported - nothing done !

 

 

Message 13 of 13
Latest reply