Why do ebay hide their customer service phone numbers

[hooked_99]

What are Ebay hiding by not publishing their customer service phone numbers

[lezned-toycollector]

---

@gdr37 wrote:

A newbie should see my post and run for the hills. You are seller and going to and say anything you can to make eBay look like all sunshine and rainbows, but in reality it is far from it. Be very careful about buying anything on eBay now, because they just don’t care what is being sold, only profits.

---

.... and that's exactly the problem. You're trying to deter buyers by posting your opinion and attempting to pass it off as fact. It is NOT fact. Your opinion is actually quite the opposite.

Please accept the evidence before you, and stop trying to mislead other members with incorrect information.

Yes, I'm a seller, but I'm also a buyer who has purchased literally thousands of items on eBay. I have had my fair share of items not as described and items not received. In every last case I followed correct procedure and received a full refund. The process couldn't have been simpler, and no phone number was required - ever.... and that IS a fact.

[domino-710]

Perhaps gdr37 - has a point.

The reason that the heater doesn't pass Australian Mandatory Safety Standards

and that these heaters are BANNED from selling in Australia,

https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-pol...

In 2023 / 2024 eBay were notified of the ban by the ACCC  and a clean sweep of the site was done, removing all the listings  at the time.

Needless to say , eBay hasn't followed through  with monitoring the banned items  so they're still being sold on this site

[*casey*]

Maybe we read things differently but it seems we're trying to determine the difference between "fact" and "opinion".

Here's my opinion on  gdr37's posts, for what it's worth.

"EBay is full of scams and fraudulent items now

to make it more difficult to report and get an outcome to situations"

When a report of fraudulent item/s is sent, no reply from eBay or even worse, an AI reply is NOT a good outcome when the report is not acted  upon.

And good luck to any newbie trying to report a listing  now that the once very obvious "Report This Listing" link has been removed, as IMO, they'd probably have to ask here how to do it.

"If eBay was serious about fraudulent sellers, they would work closer with us to stop them"

Anyone with even the slightest knowledge of how the HH teams  once operated, both here and  in the US,  would know the difference beteeen 'then' and 'now'.

It could have continued but like a lot of other things on this site, it was  stopped and swept under the carpet,  as if fraudulent listings don't exist.

"A newbie should see my post and run for the hills"

I reported recently about the  hundreds of thousands  of listings  on hijacked Italian sellers' accounts. 

I'll  now add  German sellers' accounts to the problem.

Hijacked and listed by Chinese scammers/ criminals,  these items do exist  but the usual lies about the item location being in Australia.

You may or may not receive your items from AliExpress and if neccessary, the MBG can be used.

BUT

For newbie buyers, remember that these items have NOT been listed by the real account holder.

The Chinese scammers have your details.

It beggars belief that with the low feedback hijacked accounts, some have received positive automated feedback from eBay.

Yes - positive feedback to  scammers on a hijacked accounts !

It remains to be seen what will happen with the  hijacked Australian accounts who have had their registration location changed to  Brazil.

About 6 of the IDs have posted on the boards but I have a much longer list.

All reported - nothing done !

[nkmaintenance]

I used to online reporting because a seller claims their item is located in Australia and will be delivered by Australia Post but the tracking info I got was for China Post. I purchased vitamins and don't feel comfortable getting them overseas as a lot of countries don't have Australia's strict rules around vitamins, I would never have purchased from this sellr if I had known the item would be coming from China.

I reported the listing and provided evidence and their  AI or automated bot said there was nothing wrong with the listing and gave me no way to ask for a real person to look at it. So I went to contact us and each time I click to connect to an agent, "something went wrong. try again" message comes up. It has been doing that for the last few hours. I am disabled and cannot sit at a computer for hours checking if they will connect me to an agent.

Ebay absolutely is no longer as trustworthy as it used to be. I am unable to contact them at all. If Ebay is so wonderful, please give us the phone number so that we can call them directly as the contact options have been exhausted in my situation. I will await your response.

Cheers

[davewil1964]

You are talking to other members. None of us can give you a number that doesn't exist.

Handy hint 1 - don't buy medications online, except from registered Australian vendors. Most of which these days will have the ability to post.

Handy hint 2 - LOOK AT WHERE THE SELLER IS REGISTERED. Not where they claim the item to be, but where they live.

But you know all this. You've been a member for a long time, have traded on eBay several thousand times.

[sandypebbles]

Many of us here are disabled

Even more reason not to buy medication from a random in China

The information is clearly available before purchasing as to where the seller is registered etc etc, so you would have known if you had checked feedback before you purchased