I have recently swapped to the Telstra Max bundle
so I get
unlimited phone calls, local, national, mobiles,
200 GB internet then slowed
Foxtel channels
BUT
I have other charges I know nothing about on my account which I have to investigate, which have doubled my monthly account, and a mobile phone number i know nothing about on my account, and I was not given any SIM card.
Also the Foxtel is not connected yet, partially my fault for not getting onto that, andI have to get onto that, when I get a moment.
and my favourite prepaid mobile number which I took to Telstra, was disconnected as I had not topped up the mobile credit for the required time. I just had the phone for emergencies and did not use it often at all.
Okay, that was my error, but Telstra could have sent an email to me advising me I would lose my number if I did not take the action of topping credit up. But nothing advising me of that which is annoying
I lodged a complaint but have been told there is nothing that can be done and the number is lost. But when I google, some people have posted the number can be brought back but you have to go high enough and find the right person.
and I did like the number as it was very easy to remember and I did not want to lose it.
also my old phone company has still been billing my CC so I have to deal with that too
