Check Your Dockets - Coles Supermarket

[donnashuggy]

Interesting  thing, not sure if this has happened to others........but

A friend of mine called me to see if I was home as she wanted to use my scales (being an eBay seller) I know mine are accurate as I weigh things all day.

I am going to upload the docket to show shortly but to cut a long story short she purchased 4 mandarins and the weight on the docket showed over a kilo. When I weighed them they weighed 427 grams.

The only reason she wanted to check is because last week at another Coles supermarket she purchased a bag of mushrooms, checked the docket when she left and it said she purchase 1.3 kilos. She went back to the counter and asked them to weigh and check and the girl at the tobacco counter refunded her in full without checking which leads me to believe they know about this glitch.

I phoned ACA as it is probably worth investigating. There were other things that she was overcharged with last week I just can't remember what they were right now. I also called the supermarket and told them and they said to just come back and bring your docket, no apology or anything, smells fishy to me as though this happens frequently.

[the_hawk*]

Code of Practice

For Computerised Checkout Systems

In Supermarkets 2004

http://www.anra.com.au/Scanning%20Code%20of%20Practice%20for%20Supermarkets/ScanningCode

[the_hawk*]

A number of links to the law

http://www.google.com.au/#q=scanner+overcharge+law&hl=en&tbo=d&rlz=1W1SAVJ_enAU509&source=lnt&tbs=ctr:countryAU&cr=countryAU&sa=X&ei=K6sQUazzIIPNmQXlvIGQCw&ved=0CBYQpwUoAQ&bav=on.2,or.r_gc.r_pw.r_qf.&bvm=bv.41934586,d.dGY&fp=e9d72cbfcaeb4cd&biw=844&bih=421

[dynogrl]

Different supermartket......good outcome at this one.

This morning before work I pop in to get a few things and get $20 cash out....trouble is I didn't grab the $$ and didnt think about it until lunch time!!  Oh NO!!!

I go back there and just mention to the woman on self serve what I did and no questions asked I got my $20 :O:-)

I was prepared to suck it up......my fault if I never got the $20, I was pleasantly surprised that they just gave it to  me

[cherry*135]

Agree with flashie.. the scanning overcharge refund thing is different to someone being overcharged by weight. Not that the supermarket should be overcharging by weight for produce.

Quite often when checking my reciept when leaving the store I see the checkout person has put through  the wrong type of fruit at a higher price, so I take it back to the service desk and they give me cash for the price difference

Donna - did your friend use self check-out?

I did something dumb once at self serve (can't even remember what it was) and had to take my self-serve checkout docket back to get a refund.. they giggled a bit when they saw it was a self serve mistake made by me.

[donnashuggy]

No, sorry forgot to mention she did not use self checkout.

[annies_fancy_dress]

Easy fix!

Support the local greengrocer, and check the register readout as you go.

The local greengrocer girls have never made a mistake, but the supermarket girls don't know a peach from a pink lady apple.

I strongly disagree with supermarkets being able to whitewash the market by selling EVERYTHING from from fresh produce to printer ink.

[happyroo_bunji]

Easy fix!

Support the local greengrocer, and check the register readout as you go.

Unfortunately not every town has a greengrocer or a butcher

[**tay**]

Does she have children? I work at Woolworths, and while serving a lady the other day had to politely ask her child to stop leaning on the scales while I was trying to put her mums fruit and veg through. Other times I have had customers put things on the scales just as I've hit the weigh button, and I've had to re-weigh them. Finally, with the express lanes there isn't much room on the counter, and many times I've had customers keep piling stuff on there, which has pushed their items onto the scales while I've been trying to weigh stuff. It's only that I've seen it that I've managed to make sure customers were charged the correct weight. Sometimes staff just don't notice. It's not always about the big supermarkets trying to make an extra buck.

[*mrgrizz*]

so your suggesting this is a deliberate ploy by coles?

i can assure you it is not.

it would have been a isolated case where something has gone wrong,

all scales are checked and certified by a government department at least twice a year.

look for the sticker on the side of the scales.

also coles would test them all at least daily with a test weight and record.

not so they over charge.............so they don't under charge.

the only ones they don't need to be certified are the courtesy ones in the vegie section because they aren't used to charge.

a un level scale or one that may have something else leaning on or against it may produce a wrong reading.

scales will sometimes break like all things do between tests. but this would be quickly picked up on.

it is not worth coles's reputation to over charge on this way.

i suspect this if true is a operator error

[nicnacs_4u]

I`m in Melb and I heard on the radio petrol is now selling at some servo`s at 1.55 for unleaded..it makes you wonder as coles are now offering 15cper litre off if you spend $100+ instore..